Responsibilities

• Triaging requests and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other [Employer hidden — sign up to reveal] systems, escalating 3rd line to Senior Engineers.
• Setting up new, and managing existing, user accounts and access rights utilising Autopilot builds.
• Installing updates and patches, managing software systems and being proactive.
• Configuring laptop builds and making recommendations for improvements.
• Diagnosing and fixing network problems.
• Intune app packaging for networks.
• Netwrix auditor configuration and management.
• Maintaining inventory systems.
• Managing data backups across our estate.
• Working with the global IT team to optimise support processes.
• Developing training materials for [Employer hidden — sign up to reveal] users.
• Occasional need to support [Employer hidden — sign up to reveal] through on-call shifts may be required.
• Creating and maintaining systems documentation across the [Employer hidden — sign up to reveal] estate.

Essential Skills

• Great at supporting Microsoft Windows 11.
• Microsoft 365 administration – 2+ years’ experience, including Entra ID, Intune, Exchange, Teams, and SharePoint administration.
• Laptop automation & configuration.
• Customer service focussed.
• Fantastic written & verbal communication and interpersonal skills.
• Proven work experience as an IT Support Engineer.
• Good attention to detail and adherence to standard processes and procedures.
• Ability to think critically and diagnose software and hardware issues.
• Ability to manage your workload, effective in prioritising multiple requests.

Desirable Skills

• Experience with Intune MDM.
• Experience with Microsoft Azure.
• Experience with scripting languages such as PowerShell.
• MacOS management.
• Experience with managing Meraki infrastructure.
• An interest in cyber security.
• Ability to use network diagnosis tools found in Windows/MacOS/Linux.
• CompTIA or Microsoft certifications.
• Familiarity with working in an ITIL environment.

Benefits

• Competitive base salary.
• Opportunity to work with a highly talented, diverse & dynamic international team with cutting edge technology.
• Flexible working around core hours in a friendly and supportive environment.
• Optional 9/75 working pattern.
• Hybrid working available - expected 3-4 days on site.
• 25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday.
• Life insurance and long-term sick pay.
• Private healthcare (taxable benefit).
• State of the art office and cleanroom facility.
• Regular social events.

About [Employer hidden — sign up to reveal]

Founded in 2013, [Employer hidden — sign up to reveal] is the global leader in on-orbit servicing, dedicated to the secure and sustainable development of space for the benefit of future generations. We provide trusted and value-added solutions for government and commercial clients from their geography of choice, to drive the long-term, circular space economy. [Employer hidden — sign up to reveal] is also collaborating with government and commercial stakeholders to develop norms, regulations, and incentives that promote the sustainable growth of space.

Since our first successful launch in March 2021, [Employer hidden — sign up to reveal] has proven rendezvous and proximity operations technologies in orbit during the ELSA-d and ADRAS-J missions, establishing the company as a leader in on-orbit servicing. [Employer hidden — sign up to reveal] spacecraft have been selected for pioneering missions with JAXA, the U.S. Space Force, the European Space Agency, the UK Space Agency, and Eutelsat OneWeb.

Location

[Employer hidden — sign up to reveal] (Harwell).