Job Description

At [Employer hidden — sign up to reveal] we solve today’s complex risks to drive tomorrow’s innovation. We see our careers with [Employer hidden — sign up to reveal] as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.

At [Employer hidden — sign up to reveal] Our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

As a Claims Adjuster, you will play a critical role in the Property & Construction claims team by managing and resolving claims for our customers. You will work closely with your manager coordinating with fellow claims adjusters to bring claims to resolution. You will interact and collaborate with the practice leader and the underwriting team and with brokers, clients and experts on assigned accounts taking ownership of critical issues relating to the claims management.

You will be based in our Ipswich office, however we are excited to have implemented our Smart Working initiative offering a hybrid way of working, combining both remote and office working.

What you’ll be doing

What will your essential responsibilities include?

• Competent and efficient handling of all aspects of London Market Property claims within job holder’s authority (and above job holder’s personal authority under referral system) to good technical standards and quality including: Legal and policy liability assessment, Estimating, Investigation, coverage analysis, negotiation, settlement and defence including litigation management
• Ensuring that communications, new claims and notifications are dealt with in a timely manner and that any trends are identified and reported to relevant stakeholders.
• Provide excellent customer service to policyholders and brokers. Continually identify areas where customer experience can be improved.
• Supporting Underwriting teams and key stakeholders in connection with claim trends, marketing and business development.
• Interaction with and support of management and all other relevant internal stakeholders with a view to effectively support Underwriting Growth and Profitability

You will report to the UK Property and Construction Claims Manager.

What you’ll bring

• Previous experience of policy wording interpretation and/or claims handling experience, ideally including commercial property and CAR claims
• A working knowledge of International Program structure, including Local, Master and Reverse Flow policies
• Previous experience of handling London market claims (including knowledge of ECF) will be highly beneficial
• Understanding how the Claims function operates, including the lifecycle of the claim
• Takes ownership and accountability for the management of assigned claims and successfully oversees the strategy to obtain the best result for both [Employer hidden — sign up to reveal] and the insured
• Delivering prompt, fair, innovative and accurate claims service enhancing broker and client relationships
• Creating a common understanding for both parties, taking the perspective of others into account and leveraging that to persuade or negotiate agreements and/or action
• Works to establish relationships and collaborate effectively across the business, and leverages those relationships in the achievement of goals and objectives
• Uses relevant data to gain buy-in and support in setting and implementing case strategy
• Confident and effective communication skills, both written and spoken
• An ability to find innovative and pragmatic solutions
• Educated to A Level standard or equivalent

What we offer

Inclusion

[Employer hidden — sign up to reveal] is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At [Employer hidden — sign up to reveal], we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. [Employer hidden — sign up to reveal] is an Equal Opportunity Employer.

Total Rewards

[Employer hidden — sign up to reveal]’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

Sustainability

At [Employer hidden — sign up to reveal], Sustainability is integral to our business strategy. In an ever-changing world, [Employer hidden — sign up to reveal] protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Who we are

[Employer hidden — sign up to reveal], the P&C and specialty risk division of [Employer hidden — sign up to reveal], is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

Learn more at axaxl.com