Claims Adjuster - 12 Month Fixed Term Contract

Job Description

Claims Adjuster handling claims from first advice to settlement, the role involves a portfolio of claims for the following classes of business: Directors & Officers, Employers Liability, Professional Indemnity, Cyber.

What you’ll be doing

• Deal with First Notice of Loss ("FNOL") and open claim files.
• Consider facts, issues and next steps in FNOL and identify further issues requiring clarification/investigation.
• Consider coverage and policy response.
• Identify matters that require referral to external legal panel or other service providers.
• Oversee the appropriate direction of the claim and the overall strategy to ensure that the best possible resolution is achieved.
• Review and process claim payments within authority level.
• Delivery a prompt claims service to brokers and clients.
• Assist underwriters with claims summaries for renewals.
• Ensure all communications are dealt with appropriately and in a timely fashion.
• Ensure that all reserves are set and monitored in line with the reserving philosophy.
• Ensure that all internal and external SLAs are met.
• Ensure that customers are treated fairly at all times.

You will report to Claims Team Lead.

What you’ll bring

• Works well within a team
• Good communication skills
• Interpersonal skills

What we offer

[Employer hidden — sign up to reveal] is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At [Employer hidden — sign up to reveal], we know that an inclusive culture enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. [Employer hidden — sign up to reveal] is an Equal Opportunity Employer.

Total Rewards
[Employer hidden — sign up to reveal]’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability
At [Employer hidden — sign up to reveal], Sustainability is integral to our business strategy. In an ever-changing world, [Employer hidden — sign up to reveal] protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• [Employer hidden — sign up to reveal] Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as [Employer hidden — sign up to reveal]’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability.

Who we are

[Employer hidden — sign up to reveal], the P&C and specialty risk division of [Employer hidden — sign up to reveal], is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com.