Solution Architect ServiceNow
SKILLS
FULL DESCRIPTION
Solution Architect ServiceNow
[Employer hidden — sign up to reveal] is seeking a proven ServiceNow Solution Architect to join their team. This full-time, permanent role offers hybrid working from Sunbury-on-Thames, London, or Livingston with excellent salary plus bonus and benefits.
Job Description
[Employer hidden — sign up to reveal] is a unified global leader in collaboration, systems integration, and managed services. As we continue to grow, we have a new opportunity for a proven ServiceNow Solution Architect, responsible for focusing on process and system optimisation and supporting and improving our consolidated current and new application landscape. You’ll collaborate with a team of colleagues, designing, implementing, and maintaining the landscape. Your expertise will focus on the ServiceNow Customer Service Management application; including case management, advanced work assignment, virtual agent, chatbots, knowledge management, SLA & entitlements, CSM/FSM workspace, customer service portal & mobile app. Moreover, you will be responsible for delivering customer integrations as well as supporting internal business integrations. Other applications on the platform where experience is preferred are Field Service Management (FSM), IT Service Management (ITSM) and Strategic Portfolio Management (SPM). You will work closely with key users to identify, specify, and implement system enhancements.
Key Responsibilities
- Support the adoption and expansion of ServiceNow CSM, FSM, ITSM & SPM across [Employer hidden — sign up to reveal]
- Continuously enhance the existing ServiceNow applications
- Develop automations and support system integrations
- Create innovative solutions to drive efficiencies for business stakeholders
- Manage and coordinate technical projects
Skills and Experience
Functional
- Strong expertise and an understanding of customer service business processes
- Skilled in requirements analysis, functional and technical design, testing, and agile methodologies
- Strong analytical and problem-solving abilities
- Knowledge of ITIL (preferred)
Technical
- Proven expertise as a ServiceNow Application Manager or Consultant
- Advanced knowledge of client and server-side scripting, workflows/flows, integration hub & Access control lists and policies
- NowAssist skill building
- Excellent understanding of JavaScript scripting within ServiceNow
- Understanding of JSON and XML
- Good experience with either UI Builder or mobile app development in ServiceNow
- Knowledge of the ServiceNow table API and creating scripted APIs.
- Willing to work outside regular hours, be on standby periodically, and travel internationally as needed
Additional Information
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the Talent Acquisition team know. If you do require details of the vacancy or the application process in an alternative format, please email [Employer hidden — sign up to reveal] outlining your requirements. [Employer hidden — sign up to reveal] is committed to providing equal opportunities in employment.