Job Description

[Employer hidden — sign up to reveal] is seeking a Junior AV Technician for one of its most high-profile clients in an iconic building in central London. The AV team is expanding, and we are looking for ambitious individuals wanting to grow their AV experience. The role requires a highly proactive individual with a grasp of AV/VC technologies, professional presentation, and a positive, solution-based approach.

Key Responsibilities

• Act as a technical resource and point of escalation when troubleshooting issues
• Respond to and manage client escalations effectively
• Plan and carry out logistics relating to deliveries, removals, and relocations
• Daily room checks
• Fault finding of audio visual and video conferencing systems
• Running AV events, including pre-event testing of audio, wireless microphone battery levels, etc
• Be the primary contact for event coordination
• Liaising with clients for large events to understand their requirements
• Attending pre-production meetings required for any scheduled special events
• Primary support to operate global production events
• Own the event experiences for the meeting host and attendees
• Video/audio conference set-up and support
• Assist with support for video/audio conferencing problems. Investigate faults and recommend further actions to rectify

Skills and Experience

• Willing and capable of undertaking/passing security screening (BPSS & SC) is essential
• Knowledge of collaboration platforms such as Polycom, Microsoft Teams, Zoom, Google
• Ability to operate Videoconference hardware (Microsoft Teams, Webex, Poly, Logi etc) and to troubleshoot any potential issues relating to audio feedback, no video etc
• Proficiency with Microsoft Teams, UC PCs, Polycom, Logitech, and Crestron Flex VC solutions, Biamp Tesira, Q-SYS, and Extron
• Experienced in delivering support services to large corporate customers
• Excellent people skills
• Excellent verbal and written communication skills
• Excellent organisational and time management skills. Flexibility is key due to last-minute requests
• Maturity, especially when under pressure and being able to maintain excellence in Customer Service with clients of all seniority levels
• Professional in appearance and attitude
• Willing to undertake security screening (BPSS & SC)

Application Instructions

Apply using the online form on this page. Alternatively, apply with Indeed. Provide full name, email, phone, CV, cover letter, and answer additional questions including: address, right to work, salary expectations, notice period, and whether you currently work for [Employer hidden — sign up to reveal] or have previously worked for [Employer hidden — sign up to reveal] or [Employer hidden — sign up to reveal]. For reasonable adjustments during interview, contact the Talent Acquisition team via [Employer hidden — sign up to reveal].

Equal Opportunities

[Employer hidden — sign up to reveal] is committed to providing equal opportunities in employment. All qualified applicants will receive consideration without regard to sex, age, gender identity, pregnancy, colour, race, national origin, sexual orientation, disability, religion or any other protected characteristics.