SME Retention Account Manager

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. [Employer hidden — sign up to reveal] supports members to put their health first.

Job Overview

As a SME Retention Account Manager, you’ll maintain and grow key relationships with our client relationship customers while achieving yearly retention targets through Sales Retention. We’re looking for someone with resilience and a knack for providing exceptional service.

Key Responsibilities

• Deliver excellent customer service by providing a professional service to all customers over the phone.
• Develop and nurture connections with our internal and external customers by delivering efficient, reliable service across all communication channels.
• Through training and guidance, you’ll be able to independently handle queries and manage with care to resolve any issues.
• Achieve exciting yearly retention goals through innovative retention strategies that keep our customers coming back for more.
• Provide precise and compliant information to our customers, building trust and loyalty.

Work Arrangements

At [Employer hidden — sign up to reveal] we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

Your Skills & Experience

• Strong customer service skills with excellent phone-based experience.
• Developed time management skills with a high attention to detail and quality.
• Team player mentality, you'll work well independently and with others.
• Goal orientated, organised and methodical.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role.

How to Apply

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate. If you have a long-term condition or disability and require adjustments, please send an email to [Employer hidden — sign up to reveal]. We encourage you to apply as soon as possible, as we may close this advert earlier than the listed closing date.