Job Description

About [Employer hidden — sign up to reveal]:

[Employer hidden — sign up to reveal] is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence.

[Employer hidden — sign up to reveal] supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it.

Job overview:

We're seeking someone who’s proactive with strong attention to detail to support the delivery of health propositions. You’ll coordinate implementation activity, track readiness, and ensure propositions are launched on time and in line with approved designs. You’ll play a key part in ensuring that proposition changes are clearly understood, consistently applied and operationally ready before launch, helping to reduce delivery risk and customer impact. We have both permanent and FTC opportunities available for this position, please select your preference during your application.

Key responsibilities

• Support planning and coordination of proposition launches and changes, tracking actions, dependencies and milestones.
• Maintain implementation plans and readiness checklists across multiple delivery teams, and act as a point of coordination between teams during implementation phases.
• Assist in assessing operational readiness, including processes, systems, documentation, training and customer communications.
• Support decision making by ensuring go to market plans are captured, documented and tracked.
• Produce and maintain clear implementation artefacts, including change summaries and impact assessments.
• Ensure approved proposition changes are accurately reflected across systems, policy documentation and marketing materials.
• Liaise with teams across operations, claims, clinical, IT, digital and distribution to gather updates and resolve dependencies.
• Stay informed of key regulatory changes and expert guidance as a key member of the governance community.

Work arrangements

At [Employer hidden — sign up to reveal] we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.

Your skills & experience

• Experience in implementation, training, change or project support roles, ideally within insurance or regulated environments.
• Strong organisational skills with the ability to manage multiple workstreams and priorities.
• Comfortable working across multiple stakeholders and functions.
• Good understanding of operational processes and customer journeys.
• Attention to detail and commitment to quality and accuracy.
• Proactive, solutions orientated mindset.

Internal candidates are encouraged to apply for this role as a secondment opportunity through the internal careers site.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

How to apply

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the [Employer hidden — sign up to reveal] Accessibility Concierge. For our support, please send an email to [Employer hidden — sign up to reveal].

We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.