Customer Proposition Executive - 12 month FTC

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. [Employer hidden — sign up to reveal] Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers.

Job Overview

Are you passionate about making insurance accessible and inclusive for all? We’re seeking a motivated and analytical Inclusive Customer Proposition Executive to join us on a 12 month FTC, to support the development and delivery of innovative insurance solutions aimed at financially vulnerable populations. Working within [Employer hidden — sign up to reveal]&I’s strategic initiative, you’ll collaborate across teams to shape, develop and launch impactful propositions that promote financial resilience and social inclusion.

Key Responsibilities

• Support end-to-end proposition development for inclusive insurance initiatives, from insight generation and concept design through to delivery, launch and ongoing optimisation.
• Contribute to shaping [Employer hidden — sign up to reveal]&I’s inclusive insurance strategy by providing insights, market analysis and recommendations.
• Collaborate with cross-functional teams including product, underwriting, digital, legal, marketing and operations to translate proposition requirements into practical, scalable solutions.
• Assist in developing business cases, including customer value propositions, financial viability and social impact assessments.
• Assist operational readiness activities, ensuring customer journeys, systems and processes are prepared for successful launch.
• Help monitor proposition performance, customer outcomes and KPIs post-launch; identify opportunities for scaling and improvement.
• Prepare structured updates and reports for internal stakeholders, highlighting progress, risks and key decisions.
• Facilitate partnership and B2B2C proposition delivery by working closely with internal teams and external partners.

Work Arrangements

At [Employer hidden — sign up to reveal] we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events.

Your Skills & Experience

• Experience in proposition development, product management, or customer strategy within insurance, financial services or a regulated environment.
• Analytical skills with the ability to translate insights into actionable recommendations.
• Effective written and verbal communication skills, capable of articulating ideas clearly to diverse audiences.
• Presentation skills, including preparing and delivering clear, structured updates, recommendations, and materials for senior stakeholders and governance forums.
• Ability to work effectively in cross-functional teams and in an agile environment.
• Knowledge of insurance product lifecycle, underwriting, pricing and digital delivery considerations.
• Manage multiple stakeholders, coordinate activities and handle project delivery milestones.
• Knowledge of social impact or inclusive finance initiatives.

How to Apply

To apply, click on the ‘apply now’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we’re proud to offer access to the [Employer hidden — sign up to reveal] Accessibility Concierge. For our support, please send an email to [Employer hidden — sign up to reveal].