Customer Service Advisor - Workload and Planning

🔒 Confidential Employer
Posted 6 May 2026
LOCATION
Belper, Derbyshire
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Salesforce SAP Diary Management Customer Service Service Coordination Communication Multitasking Geographical Knowledge

FULL DESCRIPTION

Customer Service Advisor - Workload and Planning | Belper, Derbyshire | Permanent, Full-time | Salary: Negotiable

Job Details

Blue Arrow Derby is proud to be working in partnership with the UK's leading manufacturers of boilers, heat pumps & heating systems and they are looking to recruit a Customer Service Advisor to join their team Workload and Planning team on a full-time permanent basis.

Hours: 39.5 per week, on a rota basis (Monday - Sunday)

Location: Belper (on-site)

Key Responsibilities

  • Support Field Engineers, Subcontractors, and Contact Centre Agents by coordinating service activities and ensuring smooth communication across teams.
  • Managing email requests efficiently and processing service bookings via Salesforce and SAP.
  • Liaise across departments to maintain accuracy and transparency in scheduling and workload planning.
  • Managing diaries and prioritising tasks, you will help streamline operations and ensure service excellence.
  • Complete administrative tasks within schedule and challenge non-compliance to uphold high standards.

Requirements

  • Previous experience in customer service or service coordination, ideally within a technical or field service environment.
  • Geographical knowledge and ideally have worked with SAP and Salesforce systems.
  • Organised, able to multitask, and confident in managing workload independently or collaboratively.
  • Experience in diary management and service planning is beneficial.
  • Approachable, motivated, and confident in challenging the status quo to improve processes.
  • Able to communicate clearly and professionally, building strong relationships across teams.

Benefits

  • Generous pension scheme
  • Death in service benefit
  • Up to £1500 bonus each year
  • External training and qualifications
  • Employee assistance programme
  • Free flu vaccinations and eye tests
  • Onsite subsidised bistro with Costa Coffee
  • Cycle to work scheme
  • Social club subscription
  • Employee benefit hub
  • Subsidised private healthcare
  • Free on-site parking and electric charging stations
  • Company discounts
  • Summer festivals and Christmas parties
  • 33 days of holidays
  • Uniform (where applicable)

How to Apply

If you are interested, please apply via the click apply button. We will aim to process your application quickly and efficiently. Blue Arrow is proud to be a Disability Confident Employer.

Sign up free — access 45,000+ UK sponsor-licensed jobs