Customer Care Advisor

🔒 Confidential Employer
Posted 6 May 2026
LOCATION
Belper
TYPE
Full-time
LEVEL
Associate
SALARY
£29,761 / year
CATEGORY
Customer Service
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Complaint Resolution Communication Skills Microsoft Applications Root Cause Analysis Case Management Empathy Resilience

FULL DESCRIPTION

Customer Care Advisor

Location: Belper, Derbyshire | Salary: Up to £29,761 per annum | Type: Permanent, Full-time

Job Details

  • Published: Posted 15 hours ago
  • Location: Belper, Derbyshire
  • Role Type: Permanent
  • Salary: Up to £29,761 per annum
  • Job Ref: JN -052026-129696_1778056823

What you'll do

  • Take ownership of customer complaints, ensuring successful resolutions for both the customer and the business.
  • Conduct thorough root-cause analysis and collaborate with internal departments to gather all necessary information.
  • Manage incoming calls, emails, web-based and social media complaints, prioritising responses and maintaining case ownership.
  • Provide clear, professional written communication and regular updates to customers and internal stakeholders.
  • Work closely with the legal department when complaints escalate, ensuring compliance and accurate handling.
  • Share insights and feedback to help improve processes and customer experience.

What they are looking for

  • Level 3 qualification in Customer Service is preferable; GCSE grade 4 in English and Maths (or equivalent) is essential.
  • Previous experience in customer service or complaint resolution, ideally in a fast-paced environment.
  • Excellent written and verbal communication skills, strong attention to detail, and proficiency in Microsoft applications and web-based tools.
  • Knowledge of consumer rights and related legislation is advantageous.
  • Empathy, resilience, and a strong drive to deliver world-class service.
  • Ability to manage multiple cases simultaneously while maintaining accuracy and professionalism.

What you can expect

  • Attractive remuneration package, 25 days holiday plus bank holidays, and bonus opportunities.
  • Generous pension scheme for greater financial security.
  • Death in service benefit and option for subsidised private health care.
  • Family-friendly policies to support employees during important life events.
  • Health benefits including free eye tests, Health MOTs, NHS checks, and flu vaccinations.
  • A workplace that values equity, diversity, and inclusion.

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