Services Delivery Lead
SKILLS
FULL DESCRIPTION
Services Delivery Lead
[Employer hidden — sign up to reveal] | City of London, England, UK | Hybrid | Full-Time
About Us
At [Employer hidden — sign up to reveal], we’re redefining property management in real time. Our mission, is to lead real estate through the transformative journey into “The World of Now,” enabling us to empower property professionals through our innovative, cloud-based platform. We harness cutting-edge technology and data-driven insights to streamline operations for landlords, letting agents, and property managers—enabling them to optimize maintenance, manage repairs, and make informed decisions instantly.
The Role
At [Employer hidden — sign up to reveal], we don’t just facilitate connections; we ensure the delivery of high-standard housing services. We are looking for a Service Delivery Lead to take end-to-end ownership of the inspection and survey workflow. This is a high-impact role where you will manage the full lifecycle of inspection work orders, assure delivery of inspections with contractor surveyors. The role will be responsible from the initial technical vetting of a contractor to the final commercial delivery of required inspection jobs like post-disrepair surveys, damp and mold inspections, void inspections, stock condition surveys and pre/post work surveys with the client.
End-to-End Responsibilities
- Commercial & Pricing Management: Service Catalogue, Pricing, Margin Protection
- Contractor Onboarding & Vetting: Capability Evaluation, Selection Strategy
- Inspections Workflow & Job Delivery: End-to-End Oversight, Relationship Mediation
- Performance Metrics & Quality Control: KPI Tracking, Continuous Audit
Candidate Background
- Industry Expertise: Deep experience within UK Social Housing
- Technical Foundation: Background in surveying or technical property inspections
- Commercial Acumen: Comfortable talking about money
- Data-Driven Mindset: Enjoys tracking performance
Key Requirements
- Regulatory Knowledge: Expert-level understanding of HHSRS, UK building regulations, disrepairs, voids, damp and mould and stock condition surveys.
- Experience: 10+ years in a technical housing role (RP or contractor)
- Tech-Savvy: Ability to navigate and leverage the [Employer hidden — sign up to reveal] platform
- Communication: Authoritative yet collaborative
Benefits
- A competitive compensation package
- 25 days annual holiday + 1 additional day for every year served up to 3 years.
- Flexible working environment including the option to work abroad
- Private health care for you and immediate family members with discounted gym membership, optical, dental and private GP
- Enhanced parental leave
- Life insurance (4x salary)
- Employee assistance program
- Company volunteering day and charity salary sacrifice scheme
- Learning management system powered by Udemy
- Referral bonus and charity donation if someone you introduce joins the company
- Season ticket loan, Cycle to work, Electric vehicle and Tech scheme programs
- Pension scheme
- Work abroad scheme
- Company-sponsored lunches, dinners and social gatherings
- Fully stocked kitchen with drinks, snacks, fruit, breakfast cereal etc.