Role

Veterinary Receptionist

Location

[Employer hidden — sign up to reveal], Alexandria

Contract

Part-time, FTC (12 months)

About the Practice

[Employer hidden — sign up to reveal] has been at the heart of Alexandria since 1955 and although a lot has changed since then, our values of working hard to maintain an excellent reputation and a loyal client base remain. We are fortunate in having many lovely clients and patients of all shapes, sizes and breeds. We operate under Fear Free principles, meaning that the majority of our patients are happy to come and see us, and we encourage socialisation visits to help nervous dogs. We are 100% small animal, but this includes some exotics and sometimes turtles and otters from Loch Lomond Sea Life Centre - always exciting!

[Employer hidden — sign up to reveal] is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners.

At [Employer hidden — sign up to reveal], we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.

How you'll make a difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

You will be responsible for:

• Greeting and interacting with our clients and their pets in a friendly and professional manner
• Deliver excellent customer service
• Multitasking under pressure
• Booking appointments
• Receiving payments
• Daily banking
• Managing queries
• Stock control

This is a part-time role working 15 hours per week.

You might be a great fit if...

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How we'll support you

At [Employer hidden — sign up to reveal], we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What we offer our team

• 6.6 weeks' annual leave FTE
• Additional annual leave for your birthday
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the [Employer hidden — sign up to reveal] Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits and access to discounts/cashback with hundreds of retailers