About Us

[Employer hidden — sign up to reveal] is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At [Employer hidden — sign up to reveal], we believe careers should be built without limits. Our people are supported to make more impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career. As part of Central Functions, you will be part of the teams that support and enable our network of over 2,500 practices across 20 countries, driving operational excellence, innovation, and strategic impact across the business. Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world-class care. From keeping on top of patient records, health plans, client communications, diary management and dispensing, our teams have a lot to think about and need smarter ways to provide the convenience and expertise that modern Pet owners have come to expect.

About the Role

The Oracle EPM Support Manager is a UK Remote based role with occasional office attendance of around once a month if required. We’re looking for an experienced Oracle EPM Support Manager to own and evolve our global EPM platform. Reporting to the Head of Finance Systems, you’ll be the driving force behind a stable, scalable, secure, and future‑ready EPM environment — supporting our Finance, Accounting, and IT teams across the UK, Ireland, and mainland Europe. This role is perfect for someone who loves combining technical depth with leadership, stakeholder management, and continuous improvement.

What You’ll Be Doing

• Lead & Own the EPM Landscape – You’ll administer and support Oracle EPM Cloud applications including FCCS, EPBCS, ARCS and EDMCS — ensuring they run smoothly, securely, and efficiently.
• Be the Go‑To Expert – Support Finance teams with troubleshooting, integrations, data management and system configuration — partnering closely with our third‑party support provider and internal teams.
• Drive Enhancements & Innovation – You’ll manage monthly updates, oversee release cycles, champion best practices, and build out the EPM roadmap to maximise business value.
• Strengthen Governance & Compliance – From SOX controls to licensing, auditing, security and user access — you’ll ensure our systems are compliant, well‑documented, and ready for scrutiny.
• Own Integrations & Data Flows – You’ll manage data movement between EPM, ERP (Fusion), and all source systems — making sure Finance has the right information at the right time.
• Be a Leader in Service Excellence – You’ll help manage SLAs, prevent recurring issues, support major incidents, and keep our users informed, engaged, and supported.
• Collaborate, Influence & Deliver – Work with stakeholders across Europe, shape project requirements, ensure smooth handovers, and contribute to major IT and Finance initiatives.

What You Bring

• 3+ years’ hands‑on experience with Oracle EPM (FCCS, EPBCS, ARCS, etc.)
• Strong understanding of Finance processes — close, consolidation, planning, forecasting
• Experience working in a support environment, delivering IT change, supporting projects, and managing vendors
• Logical, technically fluent problem‑solver who can challenge and clarify requirements
• Exceptional communication skills, with the ability to adapt to diverse stakeholders
• Strong organisational abilities — someone who takes initiative, owns outcomes, and sees things through
• Curiosity, a continuous improvement mindset, and the confidence to ask “why?”

What’s in it for you?

At [Employer hidden — sign up to reveal], we’re committed to supporting your development and wellbeing. When you join us, you’ll benefit from: A role with real business impact supporting teams across the organisation; Clear career pathways with progression opportunities within Central Functions and beyond; Ongoing learning and development supported by tailored programmes and resources; A collaborative, values-led culture focused on care, innovation, and continuous improvement; Flexible working with a remote first working policy.

Benefits

• Healthcare Cash Plan
• Cycle to Work scheme
• Green Cars salary sacrifice scheme
• Voluntary benefits: choose from a range of benefits to suit you
• Discounted staff pet care
• Access to discounts/cashback with hundreds of participating retailers

Diversity, Equality, Inclusion and Belonging

At [Employer hidden — sign up to reveal] we are committed to Diversity, Equality, Inclusion and Belonging, we are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.

Contact

Speak to Wayne Liu from our recruitment team who would be happy to help you with any questions you have before applying for this role. Email: [Employer hidden — sign up to reveal]