About Us

[Employer hidden — sign up to reveal] is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At [Employer hidden — sign up to reveal], we believe careers should be built without limits.

Function

Our Technology teams are responsible for the systems and infrastructure that make that work - everything our healthcare professionals need to deliver world-class care.

Team

You’ll be joining a small, fast‑moving team of passionate engineers dedicated to transforming how pet owners access and experience care. As part of this group, you’ll play a key role in evolving and expanding our Zendesk platform and related ITSM tools.

What will you be doing?

• Deliver solutions to business problems using deep Zendesk expertise—configuring workflows, administering settings, customising features, and developing frontend solutions (HTML, CSS, JavaScript) alongside custom applications and integrations.
• Build, maintain and optimise custom scripts, APIs, webhooks and integrations to extend Zendesk functionality, ensure system reliability and connect with wider business systems.
• Implement development best practices, ensuring all changes are efficiently built, thoroughly tested, safely released and fully documented.
• Monitor and improve system performance, troubleshoot and resolve issues (escalating where needed), handle BAU tickets, and ensure ongoing compatibility with Zendesk updates.
• Contribute to the continuous improvement of platforms and processes, creating and validating dashboards and queries while staying up to date with platform changes; occasional out‑of‑hours release work may be required.

Who are we looking for?

• Strong technical skills across JavaScript & APIs are essential
• Technical experience in React, JSON, HTML, CSS, Webhooks and GitHub are beneficial
• Proven ability to configure and customise Zendesk, Jira or other ticketing tools
• Experienced in complex, evolving environments

What’s in it for you?

• A role with real business impact supporting teams across the organisation
• Clear career pathways with progression opportunities within Central Functions and beyond
• Ongoing learning and development supported by tailored programmes and resources
• A collaborative, values-led culture focused on care, innovation, and continuous improvement
• Flexible working with a remote-first working policy

Benefits

• Healthcare Cash Plan
• Cycle to Work scheme
• Green Cars salary sacrifice scheme
• Voluntary benefits: choose from a range of benefits to suit you
• Discounted staff pet care
• Access to discounts/cashback with hundreds of participating retailers

Diversity, Equality, Inclusion and Belonging

At [Employer hidden — sign up to reveal] we are committed to Diversity, Equality, Inclusion and Belonging... As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions.

Contact

Speak to Wayne Liu from our recruitment team who would be happy to help you. Email: [Employer hidden — sign up to reveal]

Location

[Employer hidden — sign up to reveal], The Chocolate Factory, BS31 2AU, United Kingdom