IT Support Technician

The Role

As an IT Support Technician you will be working as part of a small team where you can expect to be involved in a wide range of tasks in a rapidly evolving environment. As part of this role, you will receive training to help you grow and develop your skillsets to help with your success in the role. Overall, this is an exciting opportunity for someone who is looking for a dynamic role with multifaceted activities!

What will I be doing?

• First-line and second-line support. Responding to and resolving IT support issues both remotely and in person.
• Provisioning and deployment of hardware and software.
• Administration of user accounts both on-premises and in the cloud.
• Maintaining backup infrastructure both on-premises and in the cloud.
• Maintaining physical network infrastructure.
• Assisting in the documentation of IT processes.
• Assisting in the deployment of new software systems and servers.

What do I need to bring with me?

Essential:

• Enthusiasm for IT and technology.
• An understanding of Windows operating systems.
• An understanding of network infrastructure.
• An understanding of Windows servers
• Good knowledge of computer hardware.
• Good Office skills: Outlook, Word, Excel, Teams.
• Strong interpersonal skills.
• Willingness to travel twice a month to our Theale, Reading office.

Desirable:

• Knowledge of the operation of Windows domains.
• IT Security including Cyber Essentials Plus.
• Knowledge of Microsoft 365 cloud environments.
• Some understanding of Linux operating systems.
• Understanding of the concepts of virtualization and containerization.

Qualifications:

• IT qualification is desirable – at least A-Level or equivalent

Benefits for working at [Employer hidden — sign up to reveal]

• 25 days holidays + bank holidays and holiday purchase scheme.
• Annual profit share bonus.
• Cycle to work, Home & Tech and car salary sacrifice schemes.
• Death in service benefit & income protection.
• Employee assistance programme and virtual GP.
• Employee referral scheme.
• Enhanced parental leave.
• Generous company pension scheme with up to 10% employer contribution.
• One paid volunteering day per year.
• Private Health Insurance through Bupa.
• YuLife wellbeing app.

Equal Opportunity Statement

We are an equal opportunity employer and believe in the power of a diverse, inclusive team. We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age. Please let us know if you require anything which would enable your success throughout our interview process.

Security Clearance

Please be aware that certain roles working for [Employer hidden — sign up to reveal] will be subject to security and export control restrictions. These specific roles are therefore subject to candidates being able to meet BPSS level pre-employment screening criteria. For more information and guidance about security requirements please visit: UK Government Security Vetting

GDPR

By applying for this position, you acknowledge that your personal data will be processed in accordance with [Employer hidden — sign up to reveal]'s Data Protection Policy. We will use your information solely for recruitment purposes and will not share it with third parties without your consent. Your data will be stored securely and retained only as long as necessary for the recruitment process. You have the right to access, rectify, or delete your personal data at any time. For more information on how we handle your data, please refer to our Privacy Policy.