ERP Support Technician

The Role

We are looking for a motivated individual to join our Business Systems team. This role is focused on supporting our colleagues across the business by helping them use Microsoft Dynamics 365 Business Central effectively and confidently in their day‑to‑day work. You will act as a trusted first point of contact for internal users, providing friendly, patient and reliable support, while also helping maintain documentation, training materials, and project coordination activities. This role offers a strong foundation for a career in internal systems support, business analysis, or ERP functional consultancy.

What will I be delivering?

You will support colleagues across departments such as Finance, Operations, and Projects by:

• Provide first‑line internal support for Business Central queries logged via the helpdesk
• Investigate, analyse, and resolve system issues where possible, taking ownership through to resolution
• Escalate complex issues to the Programme Coordinator or external support partners when required
• Review internal support tickets and requests to identify trends, recurring issues, and training opportunities
• Create, update and maintain internal knowledge‑base articles, FAQs, and user guidance
• Develop and maintain internal training materials, user guides, and process documentation to improve system understanding and adoption

Alongside day‑to‑day system support, you’ll assist the Business Systems team with internal ERP and improvement projects by:

• Organising, filing, and sharing internal project documentation, recordings, and meeting notes
• Capturing and communicating actions and decisions following project meetings
• Supporting the creation and tracking of purchase orders (POs) for system and project activities
• Managing project diaries and helping coordinate meetings, workshops, and training sessions

What do I need to bring with me?

We’re looking for someone who enjoys helping others and working behind the scenes to keep systems running smoothly:

• Problem‑solving skills – enjoys understanding issues and finding solutions
• Clear communication – able to explain things simply to non‑technical colleagues
• Strong internal customer service mindset – patient, supportive and approachable
• Analytical skills – able to spot patterns and recurring issues
• Microsoft Office capability – especially Outlook, Excel, Word and Teams
• Strong organisation and attention to detail
• Willingness to learn new systems, processes and ways of working
• Collaborative and positive attitude

Benefits for working at [Employer hidden — sign up to reveal]

• 25 days holidays + bank holidays and holiday purchase scheme.
• Annual profit share bonus.
• Cycle to work, Home & Tech and car salary sacrifice schemes.
• Death in service benefit & income protection.
• Employee assistance programme and virtual GP.
• Employee referral scheme.
• Enhanced parental leave.
• Generous company pension scheme with up to 10% employer contribution.
• One paid volunteering day per year.
• Private Health Insurance through Bupa.

Equal Opportunity Statement

We are an equal opportunity employer and believe in the power of a diverse, inclusive team. We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age. Please let us know if you require anything which would enable your success throughout our interview process.

Security Clearance

Please be aware that certain roles working for [Employer hidden — sign up to reveal] will be subject to security and export control restrictions. These specific roles are therefore subject to candidates being able to meet BPSS level pre-employment screening criteria. For more information and guidance about security requirements please visit: UK Security Vetting

GDPR

By applying for this position, you acknowledge that your personal data will be processed in accordance with [Employer hidden — sign up to reveal]'s Data Protection Policy. We will use your information solely for recruitment purposes and will not share it with third parties without your consent. Your data will be stored securely and retained only as long as necessary for the recruitment process.