Customer Service Coordinator

The Role

The Customer Services Co-ordinator plays a key role in delivering exceptional customer experience, while supporting the wider operations team to achieve orders and deliverable smoothly and efficiently. You will be a knowledgeable, friendly and reliable point of contact for our customers and internal teams, you will be someone who enjoys building positive relationships, solving problems, and finding the best way forward.

What will I be delivering?

• An exceptional customer experience, consistently going the extra mile to meet and exceed customer expectations.
• Day-to-day support for Sales Representatives, helping to coordinate sales and customer- related activities.
• Smooth coordinating across multi-faceted teams, including Global Sales, Supply Chain, Export and Production, to meet customer deadlines and requirements.
• Clear, timely status and delivery updates to our global customer base.
• Accurate coordination of complex orders and repairs through internal systems.
• Well organised shipments, ensuring all export documentation is complete and received on time.
• Acting as am ambassador by role-modelling our target culture in every interaction, both internally and externally.

What do I need to bring with me?

Essential Knowledge & Experience:

• Similar experience in an office administrator/customer service role
• Experience using an ERP (Enterprise Resource Planning) System
• A genuine passion for delivering excellent customer care.
• High attention to detail, with strong organisational skills.
• Clear, confident communication skills, both written and verbal.
• A proactive mindset, with the initiative to take ownership, identify improvements, and follow tasks through to completion.

Desirable:

• Experience with export processes
• Experience with import clearance processes.

What’s in it for me?

This is an exciting opportunity for an energetic, people-orientated individual who enjoys working closely with customers, rising to challenges, and building trusted relationships while taking the next step in their career. We are going through significant growth so this role offers the chance to shape how our sales and operations teams work together, build relationships and customers and distributors around the world, and gain exposure across multiple areas of the business.

Benefits for working at [Employer hidden — sign up to reveal]

• 25 days holidays + bank holidays and holiday purchase scheme.
• Annual profit share bonus.
• Cycle to work, Home & Tech and car salary sacrifice schemes.
• Death in service benefit & income protection.
• Employee assistance programme and virtual GP.
• Employee referral scheme.
• Enhanced parental leave.
• Generous company pension scheme with up to 10% employer contribution.
• One paid volunteering day per year.
• Private Health Insurance through Bupa.
• YuLife wellbeing app.

Equal Opportunity Statement

We are an equal opportunity employer and believe in the power of a diverse, inclusive team. We welcome all applications from all suitably qualified people, regardless of race, sex, disability, religion / belief, sexual orientation or age. Please let us know if you require anything which would enable your success throughout our interview process.

Security Clearance

Please be aware that certain roles working for [Employer hidden — sign up to reveal] will be subject to security and export control restrictions. These specific roles are therefore subject to candidates being able to meet BPSS level pre-employment screening criteria. For more information and guidance about security requirements please visit: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels

GDPR

By applying for this position, you acknowledge that your personal data will be processed in accordance with [Employer hidden — sign up to reveal]'s Data Protection Policy. We will use your information solely for recruitment purposes and will not share it with third parties without your consent. Your data will be stored securely and retained only as long as necessary for the recruitment process. You have the right to access, rectify, or delete your personal data at any time. For more information on how we handle your data, please refer to our Privacy Policy.