Receptionist / Administrator - Central Lakes Medical Group

Job Summary

We are looking for a friendly, organised, and reliable Receptionist & Administrator to join our team on a full-time basis, to work at both our Ambleside and Hawkshead sites. This is a key front-facing role, ideal for someone who enjoys working with people and has strong administrative skills. This role involves providing a professional and friendly reception service, answering telephone calls, managing appointments, and completing general administrative tasks such as data entry, filing, scanning, and maintaining accurate records. You will also support the wider team and help keep reception and office areas organised. Previous reception or administrative experience is desirable, along with strong communication, organisational, and IT skills. You should be professional, approachable, and able to work independently or as part of a team. We offer a supportive working environment, full-time hours, and training opportunities.

Main Duties of the Job

• Be the first point of contact for patients arriving at the Health Centre.
• Process confidential patient information to pass to Clinicians.
• Open up the premises at the start of the day, set the alarm, check heating/air conditioning and panic alarms, and prepare to receive patients.
• Contact patients with appointment times.
• Monitor patients waiting and alert a relevant professional if symptoms worsen.
• Alert Emergency Services in an emergency and/or gain help from within the department.
• Understand coordinating workload to capacity.
• Carry out equipment checks and report issues to the Practice Manager.
• Work autonomously, managing own workload effectively, referring to line manager when necessary.
• Receive and make calls as required, handle heavy phone/patient traffic, divert calls and take messages. Ensure the telephone system is operational at the beginning of each day.
• Scan and attach patient data to electronic records.
• Pull, file, and photocopy patient paper records.
• Sort, screen, and distribute incoming internal mail. Process outgoing mail.
• Secure premises at the end of the day, ensuring the building is totally secured, lights off, and alarm activated.
• Adhere to all [Employer hidden — sign up to reveal] Policies and Procedures.
• Participate and ensure own ongoing development.
• Receive all incoming deliveries, open and distribute accordingly.
• Maintain a high level of confidentiality and comply with the Data Protection Act.
• Undertake any other activities deemed appropriate and necessary by the organisation.

About Us

[Employer hidden — sign up to reveal] places the patient, their family and their community at the heart of everything we do. We are an award-winning organisation, the first out-of-hours organisation in the country to be rated as outstanding by the Care Quality Commission (CQC). We provide primary health care services, both in and out of hours, across Cumbria. We are values-driven and place great emphasis on inclusivity and the wellbeing and development of our staff, while striving to provide a consistently high-quality service. Our service is designed to improve health and wellbeing. Working for [Employer hidden — sign up to reveal] can offer flexible opportunities in terms of location, hours and working patterns so you can enjoy a great work life balance. In order to provide the best patient care we understand the importance of ensuring staff satisfaction and are consistently trying to ensure we offer our staff a positive working environment whether that be through training or social events.

Person Specification

Knowledge

Essential: Intermediate computer skills
Desirable: Previous experience working within the NHS; previous experience in a similar role.

Personal Circumstances

Essential: Positive, Confident, Well organised, Good team player, Flexible, Ability to build rapport and effective relationships at all levels, Demonstrate initiative, Ability to maintain workload in a sometimes busy and demanding environment.

Other Requirements

Essential: Willingness to undertake further training.

Qualifications

Essential: GCSE English and Maths (or equivalent)
Desirable: ECDL or equivalent; NVQ Business Administration.

Skills and Aptitudes

Essential: Excellent oral and written communication skills, Excellent telephone manner, Ability to prioritise & manage own workload, Friendly, helpful and can-do approach, Ability to carry out work accurately to specified deadlines, Close attention to detail, Excellent organisational skills, Ability to work on own initiative, Able to work under pressure, Able to maintain a high level of confidentiality.

Additional Information

Note: We are unable to offer an Employer Sponsored Visa for this role.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer contact: For questions about the job, contact CH Recruitment at [Employer hidden — sign up to reveal]
Employer's website: https://cumbriahealth.co.uk/