About Us

With over 200 brands sold in nearly 180 countries, we’re the world’s leading premium drinks company. From global icons like Johnnie Walker, Guinness and Tanqueray to Smirnoff and Don Julio, we create brands consumers love. Bring your passion and use your curiosity as you explore, collaborate and innovate. Join us to create a career worth celebrating.

About the Function

Our Scotland Brand Homes are world-class visitor experiences that combine retail, hospitality and storytelling to bring our whisky brands to life. Retail plays a critical role in delivering exceptional guest experiences while driving commercial performance and supporting our direct-to-consumer business.

About the Team

You’ll join a collaborative retail team supporting multiple Brand Home locations, working closely with operations, supply chain and compliance partners to ensure seamless, high-quality retail experiences for visitors.

About the Role

As Retail Operations Manager, you will ensure the smooth, compliant and efficient running of retail operations across our Brand Homes. You’ll lead on operational standards, inventory and compliance, enabling teams to deliver a consistent, high-quality customer experience.

Role Responsibilities

• Develop and maintain retail processes, standards and operating procedures
• Ensure compliance across payments, stock control, promotions and retail systems
• Oversee inventory accuracy, stock takes and warehouse operations
• Manage shipping and fulfilment processes, ensuring efficiency and compliance
• Lead training and capability building across retail teams
• Use data and insights to identify risks, improve processes and drive performance

Experience / Skills Required

• Experience in retail operations or store management, ideally in a complex or regulated environment
• Strong understanding of stock control, inventory and operational processes
• Experience driving compliance and implementing operational standards
• Ability to train, coach and support teams to deliver consistent performance
• Strong organisational and analytical skills, with attention to detail

Flexible Working Statement

Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits

• Competitive salary and bonus
• Generous holiday allowance
• Pension and healthcare
• Career development opportunities
• The opportunity to work across iconic brand destinations

Diversity Statement

Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We embrace diversity in the broadest possible sense.