Customer Experience Specialist

Why [Employer hidden — sign up to reveal] Exists

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a fast-growing Series C marketplace, a leader in Long Term Care vertical, expanding into Dental, Home Health, etc. We are a YC Top Company with a global remote team of 1,000+ people, profitable since 2022.

Overview

Remote - Europe and Canada | Estimated start date: June 8th, 2026. We're looking for experienced customer support professionals who want to solve hard problems, build deep operational knowledge, and eventually lead teams. Many of our current leaders started here.

Must Haves

• Fluent, professional-level English (spoken and written)
• 2+ years of experience in customer support via chat or voice
• 2+ years using CRMs like Zendesk or Salesforce
• 2+ years using Google Workspace (Docs, Sheets, Gmail) in a work setting
• Ability to thrive in fast-paced, cross-functional environments
• Proactive problem-solver who takes initiative
• Strong attention to detail and sound judgment under pressure
• Collaborative attitude

Your Responsibilities

• Deliver fast, accurate, empathetic support via chat, voice, and email
• Navigate Zendesk and Salesforce to investigate cases and maintain documentation
• Apply sound judgment and critical thinking to troubleshoot issues
• Personalize communication using macros, maintain confident tone
• Monitor trends and flag recurring issues
• Support onboarding of new workers
• Uphold [Employer hidden — sign up to reveal]'s values: unreasonably fast, ownership, uncomfortably high standards

System Requirements

• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 12GB RAM
• Quiet working environment
• Steady power and internet connection