About [Employer hidden — sign up to reveal]

Founded in 2013 by Dwayne D'Souza, [Employer hidden — sign up to reveal] was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. We've grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. Today we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. In 2025, [Employer hidden — sign up to reveal] treated more than 1.7 million patients globally and reached £781m in revenue. There's never been a more exciting time to join [Employer hidden — sign up to reveal].

About the Role

We're looking for a meticulous and proactive Accuracy Checking Technician (ACT) to help ensure every treatment we produce meets the highest standards of safety, compliance, and excellence. This role will assist the Lab Manager in overseeing and participating in the day-to-day manufacture of pharmaceutical products in accordance with the General Pharmaceutical Council Regulations, Guidance for Registered Pharmacies preparing Unlicensed Medicines, in line with internal SOPs, risk assessments and from other regulatory or advisory bodies.

What You'll Be Doing

Manufacturing and Quality Assurance

• Perform quality checks on batches of product ensuring they comply with the quality specifications.
• Verification of calculations, raw material information and data entry when creating electronic batch production records.
• Investigate occurrences of non-conformances to SOPs during manufacturing processes with Lab Manager and Compounding Pharmacist.
• Partake in team briefings regarding process adherence or to raise awareness about potential product quality issues.
• Develop action plans to prevent recurrence of near misses.
• Carry out root cause analysis on failed batches to prevent recurrence.
• Manage and reduce contamination risks in the manufacturing areas.
• Troubleshooting/lapses mid production of treatment and carry out remedial actions to prevent batch failure.
• Perform quality checks on quarantined incoming raw materials and approve for general use.
• Perform quality checks on equipment and quarantine faulty items until function is restored or items replaced.

Admin and Documentation

• Ensure all master batch records are kept up to date and accurate.
• Assist the Lab Manager and Compounding Pharmacist to maintain all documents and necessary information to comply with legislation.
• Identify process gaps and address them by drafting new SOPs. In addition to reviewing existing SOPs.
• Document and investigate near misses that occur during the manufacturing process.
• Manage changes associated with batch production documentation and perform robust QA reviews.
• Carry out audits with the view to improve processes and efficiency during manufacture.
• Cross reference COSHH forms for APIs and other raw materials with manufacturers' safety documentation.
• Carrying out risk assessments for processes and machinery in the laboratory and warehouse.

What You'll Bring

Knowledge & Experience

• Accredited ACT qualification (Required)
• Working knowledge of GMP (Good Manufacturing Practice)
• Proven track record of Buttercups mentoring (Desirable)
• Active GPhC Registration (Required)

Core Skills

• Good understanding of spreadsheets
• Excellent communication skills
• Exceptional work ethic
• High attention to detail
• Knowledge of using a 'Near miss log'

Why Work With [Employer hidden — sign up to reveal]

• 25 days holiday plus UK Bank Holidays
• Private health insurance, along with extra dental and eye care cover
• Pension scheme
• Enhanced parental leave
• Cycle-to-work Scheme
• Free Dermatica and MedExpress products every month, as well as family discounts
• Access to a Headspace subscription, discounted gym memberships, and a learning and development budget

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