Duty Manager

About the Role

We are looking for a Duty Manager to join our team at the [Employer hidden — sign up to reveal] in Cumnock. In this role, you will support the smooth day-to-day operation of the hotel, ensuring exceptional service for both guests and colleagues. You will work across all departments, providing leadership and support wherever needed to maintain high standards throughout the hotel.

At [Employer hidden — sign up to reveal] Group, we pride ourselves on creating memorable experiences through exceptional hospitality, distinctive venues, and a commitment to excellence. Our award-winning collection of hotels and venues across Scotland each have their own unique personality, but all share the same RAD values: quality, passion, and genuine care for our guests and people.

What You’ll Be Doing

• Oversee the day-to-day operations of the hotel, ensuring all departments are running efficiently and to the highest standards
• Act as the primary guest contact, handling inquiries and resolving issues with professionalism
• Lead and support the team on shift, fostering clear communication and high performance
• Maintain hotel standards through regular checks on cleanliness, presentation, and service
• Manage financial duties including cash handling and basic reporting
• Ensure compliance with all licensing, health safety, and hotel policies

What We’re Looking For

• Proven experience in a supervisory or management role within a hotel or F&B environment, with conference and banqueting experience preferred
• Exceptional customer service skills with a genuine desire to exceed guest expectations
• A keen eye for detail and strong organisational skills
• The ability to multitask, problem-solve effectively, and make informed decisions under pressure
• Excellent communication skills, both verbal and written, with the ability to build rapport with guests, colleagues, and management
• A positive attitude, professional appearance, and a diplomatic approach
• Flexibility with hours is essential, as you’ll be required to work varied shifts, including weekends and holidays

What We’ll Offer You

• Weekly pay
• Paid overtime
• 4-weekly tips
• Staff uniform provided
• Discount across all [Employer hidden — sign up to reveal] Group venues
• Ongoing training and development
• Career progression opportunities
• Birthday incentive
• Length of service incentive