Private Client Manager

🔒 Confidential Employer
Posted 6 May 2026
LOCATION
London
TYPE
Full-time
LEVEL
Associate
CATEGORY
Sales & Marketing
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Client relationship management Luxury travel knowledge Communication skills CRM systems UHNW client engagement Organizational skills Multitasking Attention to detail

FULL DESCRIPTION

Private Client Manager

[Employer hidden — view at passion-project.co.uk] is seeking a personable and passionate Private Client Manager to join our team and assist with the evolution and elevation of the overall client experience.

About Us

[Employer hidden — sign up to reveal] specialise in crafting the most creative and premium travel experiences on the planet. We count amongst our clients some of the world’s most successful individuals, so we aim for exemplary levels of service and professionalism.

The Role

As the initial touchpoint for all new enquiries, you’ll be responsible for setting the tone — one of inspiration, trust, and an industry leading service. You’ll listen deeply, understand quickly, and provide intelligent guidance to help shape a client’s vision before collaborating with our specialist Projects Team to bring these ideas to life through highly curated trips.

Key Responsibilities

  • Act as the first ambassadorial voice of [Employer hidden — sign up to reveal] - handling all new client enquiries with warmth, precision, and insight.
  • Provide clients with early-stage guidance and ideas that reflect the quality and creativity of our trips.
  • Act as KRM for the client to seamlessly manage qualified enquiries with our Projects Team.
  • Keep up to date with our evolving product offering through regular updates with our Projects and Product Teams.
  • Collaborate with our Marketing Team to provide feedback that helps shape outreach and content strategies.
  • Work within the Private Client team to refine how we manage incoming leads and develop best-in-class enquiry handling.
  • Manage client data within our CRM system, ensuring details are recorded accurately and consistently.
  • Responsible for all initial responses and outreach to new enquiries in a timely manner.

Key Skills

  • 2+ years’ experience in a client facing role for a Luxury Travel company
  • High level of knowledge and understanding of the travel and luxury travel industry
  • A natural communicator with a strong, confident phone manner and excellent written skills.
  • Someone who enjoys building rapport and understands the nuances of engaging UHNW individuals.
  • Passionate about luxury travel, exploration, and the pursuit of meaningful experiences.
  • Highly organised and detail-oriented, with the ability to prioritise and multitask in a fast-paced environment.
  • Confident navigating CRM systems and managing data with accuracy.
  • Eager to grow within a company that values initiative, creativity and world-leading service.
  • Reliable and discreet with a strong sense of initiative.

Compensation Details

  • Salary dependent on experience
  • Performance-linked bonus structure
  • Unique travel opportunities
  • Company benefit scheme worth £1,250
  • Eligibility for company profit share bonus scheme

How to Apply

CVs and Covering Letters should be submitted to [Employer hidden — sign up to reveal] and [Employer hidden — sign up to reveal]

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