Chief Product Officer
SKILLS
FULL DESCRIPTION
Chief Product Officer (CRBC UK)
[Employer hidden — view at passion-project.co.uk], the UK’s leading provider of cashless catering and identity management solutions, is hiring a Chief Product Officer to lead product vision and strategy. This remote, full-time role includes AI and automation adoption, commercial impact, and executive leadership.
Job Details
Company: [Employer hidden — sign up to reveal]
Location: Remote - UK Vesta
Time Type: Full time
Job Requisition ID: R49877
The Company
[Employer hidden — sign up to reveal] is the UK’s leading provider of cashless catering, identity management, online payments, and nutritional analysis solutions, supporting more than 3,300 schools and colleges nationwide.
With nearly 60 years of heritage, we employ over 100 dedicated professionals, including a national field service team delivering fast, expert support wherever it’s needed. We operate from offices in Headley (Birmingham) and Loanhead (Edinburgh).
In recent years, [Employer hidden — sign up to reveal] has experienced strong growth, driven by innovation, customer intimacy, operational excellence, and a clear, meaningful vision.
Our purpose is simple and powerful: When children eat well and enjoy lunchtimes, they’re happier, healthier, and achieve more.
Our strategy is to help schools deliver fully cashless dining experiences that enable anonymous free-school-meal access, streamline operations, and accelerate the provision of nutritious meals.
The Role
The Chief Product Officer (CPO) is responsible for defining and executing [Employer hidden — sign up to reveal]’ product vision, strategy, and roadmap, including the responsible adoption of AI and automation to improve customer outcomes and long-term differentiation.
This role ensures our products deliver clear customer value, support commercial growth, and align with the company’s long-term strategic objectives.
The CPO acts as the bridge between customers, partners, commercial leadership, and technology, owning the full product lifecycle from discovery through delivery and continuous improvement.
This is a senior leadership role with significant influence over company direction, reporting at executive level.
Key Responsibilities
Product Strategy & Vision
- Define and own the product vision, strategy, and long-term roadmap
- Ensure product direction aligns with [Employer hidden — sign up to reveal]’s business strategy and growth ambitions
- Identify new product opportunities, enhancements, and market expansion potential
- Set the direction for how AI and automation are embedded across the product portfolio to remove operational friction and create defensible value
Customer Intimacy & Market Insight
- Build a deep understanding of customer needs, workflows, and pain points
- Use market research, customer feedback, and data insights to guide product decisions
- Monitor competitor offerings and industry trends to maintain differentiation
- Align product strategy with key partners, including school caterers
Product Delivery & Lifecycle Management
- Own the full product lifecycle: ideation, prioritisation, development, launch, and optimisation
- Work closely with R&D and delivery teams to ensure high-quality, timely releases
- Balance short-term delivery priorities with long-term scalability, resilience, and sustainability
Commercial & Financial Impact
- Partner with sales, marketing, and leadership to drive revenue growth and retention
- Shape product pricing and positioning alongside commercial leaders
- Track and report on product performance, ROI, and success metrics
Leadership & Governance
- Lead, develop, and mentor the product management function
- Establish clear product processes, prioritisation frameworks, and governance
- Act as a senior product voice at executive and board level
Key Skills & Experience
- Proven experience in a senior product leadership role (CPO, Head of Product, Product Director, or similar)
- Strong track record delivering successful B2B products (software or technology-enabled services)
- Commercially minded, with experience linking product decisions to revenue and growth
- Excellent stakeholder management across technical and non-technical teams
- Experience applying AI, automation and advanced data capabilities to improve workflows and customer outcomes
- Comfortable operating in a growing, evolving organisation
Desirable Experience
- Background in SaaS, EdTech, and/or payments
- Experience in regulated, professional services, or compliance-driven environments
- Experience scaling products and teams in a growth-focused business
What Success Looks Like
- A clear, well-communicated product strategy aligned to business goals and purpose
- Products that customers value, adopt, and actively recommend
- AI and automation embedded into core products and workflows in ways that measurably add extra value, reduce customer effort and operational cost
- Predictable, high-quality product delivery
- Strong collaboration across leadership, commercial, and technical teams
Why Join [Employer hidden]?
- Be at the forefront of transforming how schools operate canteens and deliver better lunchtime experiences for children
- Shape the future direction of a market-leading product portfolio
- High-impact role with executive visibility and influence
- Collaborative culture with genuine scope to innovate and lead
Additional Information
Business Unit: [Employer hidden — sign up to reveal]
Scheduled Weekly Hours: 37.5
Number of Openings Available: 1
Worker Type: Regular
Company Site: [Employer hidden — sign up to reveal]
More About Jonas Software: Jonas Software is a leading provider of enterprise management software solutions... (see original posting for full details)