Business Unit Leader

Job Description

Business Unit Leader - [Employer hidden — sign up to reveal]

Within [Employer hidden — sign up to reveal] we are all about progression and constantly challenging and developing ourselves as individuals and as a company. We have been providing business critical solutions to customers in the utilities sector for over 20 years. We deliver scalable and reliable transactional, data handling and analytics solutions.

As a company we are committed to meeting and exceeding our customers’ expectations such that we are first choice for continuing to provide services to them in the long term.

We champion Growth from Within, both for individuals to challenge themselves to grow, seize opportunities and develop further than they may have thought possible, whilst also investing in our awesome talent as the future leaders of our business and industry.

POSITION:

The Business Unit Leader (BUL), [Employer hidden — sign up to reveal] role offers both autonomy and scope for growth for our Marketflow, Meterflow and newer Networkflow/Optiflow products. Reporting to the Group Leader, the purpose of this role is to plan, direct and manage all aspects and performance of the Business Unit (BU), design and deliver against an overall strategy to maintain and develop business growth.

In this key role, you will ensure that BU goals are defined and met in a timely fashion by efficiently and effectively managing your personnel and resources / partners and suppliers, working closely with and providing leadership to a very established and knowledgeable team. The post requires strong multi-tasking, organisational, interpersonal and leadership skills and experience of managing a P&L, R&D, Sales, Product and Delivery.

You will have extensive senior level experience aligned with or transferrable to Energy Retail, Smart Metering and the regulatory framework which applies to the energy business in UK and beyond.

This role will ‘own’ the most senior relationships in strategically important accounts for both sales and service.

Job Responsibilities

• The financial and resource planning for all aspects of your BU, with full P&L control
• Ensuring the business is financially sound, well managed, and achieves key targets
• Directing and managing employees and resources to meet business objectives, within budget
• Directing sales direct and indirect / partner to the energy sector
• Overseeing the welfare and development of all employees
• Developing, motivating and empowering a dedicated and experienced management team to deliver excellent results
• Own growth strategy for the BU, including developing product strategy and ensuring delivery and support against a published roadmap
• Ensuring a high standard of work and customer service / satisfaction
• Building relationships with further industry partners and alliances, principally across the UK but potentially further afield – both in sales and delivery of solutions
• Implementing risk management policies to address strategic, operational and legislative compliance risks
• Ensuring company directives are executed successfully, and company policies and procedures are adhered to and are in line with current legislation and regulations.

Leadership

• Excellent leadership skills, with the ability to engage, motivate and lead the organisation through and alongside the management team
• Full P&L management and controls, including cadence and reporting into [Employer hidden — sign up to reveal]
• Demonstrate the ability to plan and coordinate a range of business functions across different teams within a software business
• Sound planning skills and the ability to contribute to and influence strategic direction and vision
• Excellent decision-making skills and an analytical approach to problem solving
• A collaborative leader with a willingness to actively work on customer accounts and problem solve alongside any member of the team.

Sales and Marketing

• A proven track record growing a business or solution set by developing and implementing successful sales initiatives
• Extensive hands-on experience building and maintaining long-lasting relationships with a broad range of clients from small businesses through to major enterprises
• The ability to resolve high-level, complex customer issues in a diplomatic and professional manner
• A proven customer focus and extensive experience in a client service or sales environment
• Excellent interpersonal skills, and the ability to form real connections with people from diverse professional backgrounds – from interns through to CEOs
• Awareness of competitive landscape in Energy Retail and opportunities in smart grids, Virtual power plants etc.

Financial Results

• Experience in financial management and establishing controls and balances to minimise financial risk
• Proven track record in meeting and/or exceeding revenue and profit targets and previous P&L management
• Experience designing and managing bonus, commissions, remuneration and reward schemes.

R&D, Delivery and Support

• Experience in multiple solution R&D / delivery programmes, putting in place timely and appropriate management and financial controls at project level to minimise financial risk
• Providing governance to multiple projects in the BU, including escalations, recovery and reporting
• Establishing commercial arrangements for Support and Maintenance, Managed Services and similar recurring revenue workstreams and putting in place teams and facilities to provide same.

General

• Experience in developing, implementing and enforcing company policies and procedures
• The ability to support the Group Leader to make informed decisions on behalf of shareholders
• Knowledge of statutory, legal, and contractual obligations
• Contract negotiations and frameworks with both suppliers and customers.

Job Qualifications

• A degree or equivalent in a relevant management, business and/or information technology discipline, or comparable work experience
• Senior Management experience and an established significant profile within the UK software industry aligned with or transferrable to Energy Retail, Forecasting and electricity, gas and water markets.

Your Personal Characteristics will include:

• Thrive in a results driven background and be comfortable with financial and performance measurement
• Have a detailed understanding of the measurements and metrics used to drive a successful company
• Have proven experience as a Business Leader or Senior Manager within a software business aligned with or transferrable to the FLOW BU goals
• Understand the need to balance commercial success with customer satisfaction and employee engagement
• Have proven experience of managing multiple conflicting priorities to meet strategic deadlines in a fast-paced, high-pressure environment
• Have exceptional communication skills delivering clearly and confidently, both in person and in writing
• Be energetic, motivated, and enthusiastic with a “can do” attitude
• Have excellent attention to detail
• Work with honesty and integrity.

Additional Information

Business Unit: [Employer hidden — sign up to reveal]

Scheduled Weekly Hours: 37.5

Number of Openings Available: 1

Worker Type: Regular

More About [Employer hidden — sign up to reveal]: [Employer hidden — sign up to reveal] is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, [Employer hidden — sign up to reveal] is comprised of over 65 distinct brands, each a respected leader in its domain.

[Employer hidden — sign up to reveal]’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.

[Employer hidden — sign up to reveal] supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.

Headquartered in Canada, [Employer hidden — sign up to reveal] has a global footprint with offices around the world. We’re a 100% owned subsidiary of [Employer hidden — sign up to reveal], based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

IS THIS YOU? About Us

At [Employer hidden — sign up to reveal] we have long realised that our greatest asset is our employee base. As such we strive to provide our team with a fantastic working environment and an enriching career, which we know will translate into world class service to our valued clients. This allows [Employer hidden — sign up to reveal] to maintain and extend our lead as the premier software and services provider in each of our markets. If being part of a growing organization that moves at a fast pace and constantly strives to get better each and every day is what you are looking for, then we want to hear from you. Everyone has heard the sports analogy “to be the best, you have to beat the best”; well at [Employer hidden — sign up to reveal] we have tweaked that slightly to fit vertical market software. We believe to be the best you have to hire and retain the best!!!

[Employer hidden — sign up to reveal] is an Equal Opportunity Employer.

If you need accommodation for a disability at any stage of the application process or want more information on our accommodation policies, contact recruitment at [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is part of a CSI group of companies.