Post Market Complaints Data Analyst
SKILLS
FULL DESCRIPTION
Post Market Complaints Data Analyst
[Employer hidden — sign up to reveal] is hiring a Post Market Complaints Data Analyst to drive quality excellence across post-market compliance, complaints, and medical device product performance monitoring. This remote role requires advanced statistical analysis, complaint trending, and cross-functional collaboration.
About [Employer hidden — sign up to reveal]
[Employer hidden — sign up to reveal] is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries.
Position Overview
The Post Market Complaints Data Analyst is responsible for driving quality excellence across post-market compliance and complaints, and medical device product performance monitoring. This role ensures technical rigour and adherence to regulatory and internal standards throughout complaint analysis, risk management, CAPA, and record audit processes.
Key Responsibilities
- Record Quality Reviews and Record Auditing: Perform systematic reviews of quality records to ensure accuracy, completeness, and compliance.
- Statistical Analysis of Quality Data: Utilise Minitab to create control charts and perform complex statistical analyses.
- Complaint Trending and Analysis: Monitor complaint data to identify emerging trends and systemic risks.
- Ad Hoc Data Requests: Respond to internal and external requests for quality-related data.
- Other responsibilities: Support continuous improvement and audit readiness.
Skills & Experience
- Advanced knowledge of post-market surveillance, product risk assessment, and complaint trending at a Medical Device manufacturer.
- Advanced knowledge of statistical analysis (Nelson Rules, control charts).
- Advanced skills in Excel and Minitab are essential.
- Experience manipulating datasets and creating visual reports.
- Solid communication and cross-functional collaboration skills.
- Strong project and time management skills.
Qualifications/Education
- Master’s degree in a technical or scientific field preferred.
- 3-5 years of experience in post-market surveillance, complaints, or quality engineering.
Working Conditions
This is a remote position, but office presence will be required or allowed for certain meetings.
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