Overview

Trust unlocks our greatest potential. For decades, the clearing of payments remained unchanged and unchallenged. We asked, what if there was a better way? What if we could make banking infrastructure faster, safer, more reliable, and easier to access for all? Here is where you can think radically and responsibly to find the best solution.

What happens when you know you're inherently trusted? Trust creates safety. Safety encourages you to be brave, to challenge, to fail, to try new things and to execute. At [Employer hidden — sign up to reveal] everything revolves around trust. We're not expected to earn it, but we are expected not to break it. We're trusted to own it. To solve issues in the moment. To know a good risk when we see one, and the judgement to know that 'can' doesn't always mean you 'should'.

What you can expect

[Employer hidden — sign up to reveal] is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank.

If that excites you, how about joining our Operations Performance team as an Operations Performance Senior Analyst? Reporting to the Senior Operations Performance Manager, you will be delivering pro-active analysis to inform operational and strategic decisions, evaluating our Service Level Agreement (SLA) / Service Level Objective (SLO) performance, and identifying areas of underperformance resulting in improvement opportunities. Using the data, the longer-term vision will be to support Operations using your experience and skillsets to deliver valuable information to drive operational performance through insight and analysis, whilst supporting the business to make data driven decisions.

Our goal is to surface reliable data and provide valuable insights using automated reporting enabling efficient and effective use of data to inform decisions. Our first port of call is to ensure the foundations are in place to achieve this. You will be producing management information, dashboards and operational reports both on a routine and ad-hoc basis, whilst advocating a self-service first approach to reporting using tools such as Tableau, Power BI and Excel.

Your role includes

• Responsible for producing and developing MI/BI (Business Intelligence/Business Improvement) reports
• Analysing data and trends to influence and drive operational efficiency making data driven decisions
• Automating data flows and reporting using SQL and Python
• Liaising with department leads and managers to understand data and insight needs
• Developing and maintaining reporting suite and analyse Operational performance through tracking of key SLA and SLOs aligned to each function
• Supporting demand / capacity management modelling and planning for [Employer hidden — sign up to reveal] Operations
• Work with stakeholders to gather requirements and shape proposed solutions to ensure they answer key business questions
• Take complex data and articulate clear outputs, presenting key insights to a senior audience in an impactful way

What you'll bring

• Strong SQL skills (window functions, CTEs, complex joins) and at least a rudimentary understanding of data modelling
• Experience in handling large data sets, producing efficient and reliable scripts
• Proficiency in Python, specifically for data cleaning/automation/analysis
• Extensive experience with any visualisation tools (such as Tableau, Databricks dashboards, PowerBI, etc) and maintaining visualisation suite
• Excellent Excel skills, for manipulating data and providing support to colleagues
• Experience in working cross-functionally and within a group structure
• Ability to build the case for change, drawing on data and analytical techniques where appropriate, and influencing senior stakeholders
• Excellent communication and interpersonal abilities
• Strong organisational and creative skills, able to ideate an end-to-end solution to a problem and maintain it
• Ability to work to deadlines, whilst maintaining high level of quality and competency
• Numerical competency and familiarity with statistics
• Experience with cloud-based data warehouses such as Databricks or Snowflake, notebook experience within these is a plus
• Familiarity with calling APIs and integrating them into scripts would be beneficial
• Experience with Dash/Flask apps or similar in Python would be beneficial
• Experience with Salesforce, building reports and dashboards would be beneficial

Regretfully we are not able to sponsor applicants for immigration purposes at the current time.

What makes a great [Employer hidden — sign up to reveal] team member?

• You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank;
• You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships with your colleagues and customers: you really, genuinely care;
• You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that you learn as you go and iterate;
• 'I' before 'we', isn't in your vocabulary

What we offer in return

• We're flexible – We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
• Offices – Work in a way that works for you – whether that's in the London office, at home, or hybrid.
• Holiday – 27 days of annual leave per year, plus bank holidays.
• Holiday buy/sell - Buy or sell up to five days of annual leave each year and shape your year around what matters most.
• Work abroad – You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
• Socials – Regular social events open to all.
• Holiday swap – Option to swap your bank holidays to any other day of your choice.
• Wellbeing – 24/7 employee assistance programme including mental health support, life assurance and income protection.
• Bigger than [Employer hidden — sign up to reveal] – Take a couple of days per year to do something that matters to you.
• Healthy living – Private healthcare and discounted dental cover, with employee perks and discounts.
• Family – Enhanced family-friendly leave.
• Personal development – We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.

And not forgetting the biggest benefit of all. The opportunity to be part of an incredible team that's building a tech-bank fit for the future.

A little bit more about us!

[Employer hidden — sign up to reveal] is Where You Can Belong:

At [Employer hidden — sign up to reveal] we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should – how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work.

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