Patient Coordinator

The Vacancy

Job Title: Patient Co-Ordinator
Location: Macclesfield
Contract Type: Permanent
Hours: 37.5

We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how [Employer hidden — sign up to reveal] can play an innovative part in making this great, with your help.

If you are care focused and looking to join an organisation that is thriving on success, then [Employer hidden — sign up to reveal] is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.

About the Role

An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.

The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.

We are looking for someone who can:

• Support patients and be first point of contact
• Maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
• Provide advice to patients about the services we provide which are available to them
• Use communication skills including empathy, tact and reassurance in handling all calls
• Maintain a robust approach to data quality and patient confidentiality

What you’ll bring to the role:

• Natural ability to empathise with patients and demonstrate a genuine care
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Excellent organisational skills and attention to detail
• Highly proficient in Microsoft Office and other systems
• The ability to learn and adapt to new internal systems
• Self-motivated and self-starter with the ability to prioritise and schedule work independently

Why work for us?

• 23 days holidays plus bank holidays
• Buy and sell annual leave scheme
• Annual Company Bonus scheme
• MediCash
• Refer a friend scheme
• Company pension
• Company sick pay scheme
• Life assurance scheme
• Bluelight Card - 100’s of discount and cashback options
• Performance review with a training and development plan
• Employee discounts portal
• Gym membership discounts
• Cycle to work scheme
• Tech scheme

About [Employer hidden — sign up to reveal]

Since 2012, [Employer hidden — sign up to reveal] has been working with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care – free at the point of care.

[Employer hidden — sign up to reveal] has a nationwide portfolio of community hospitals and clinics – operating in a unique hub-and-spoke model. We are proud to have a role alongside colleagues in the NHS, offering patients the choice of access to essential procedures and help achieve the best possible clinical outcomes. We continue to expand our community-based offering of vital healthcare to patients across England, including ENT (Ear, Nose and Throat) and Dermatology services.

[Employer hidden — sign up to reveal] is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment, this includes being aware of and adhering to all [Employer hidden — sign up to reveal] Safeguarding policies. Recruitment checks are undertaken in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).

As An Employer

Good relationships are built on trust, integrity, and honesty, the values that underpin [Employer hidden — sign up to reveal]’s commitment to the delivery of patient focused services. We strongly believe in a strong and open relationship with our employees.

As an employer, [Employer hidden — sign up to reveal] offers a great place to work and an enthusiastic team to work within. Amongst the benefits of becoming a [Employer hidden — sign up to reveal] team member are: Generous salary and promotion policy, Corporate learning, [Employer hidden — sign up to reveal] provide cross-functional experience, Good work life balance, Positive culture, Employee relationships.

Access to Work

Get support if you have a disability or health condition: https://www.gov.uk/access-to-work

At [Employer hidden — sign up to reveal], we are committed to ensuring everyone has equal access and opportunity throughout the recruitment process. If you require any reasonable adjustments or have any general queries regarding this position, please contact a member of our team at [Employer hidden — sign up to reveal] or call [contact hidden].