The Role

• Maintain and deliver the 5* journey to all guests
• Guest relations including concierge, special requests, complaint & problem handling
• Meeting and greeting
• Checking in and checking out guests, taking guests to their rooms
• Accounts, ensuring all accounts balance
• Administrative duties (preparation of arrivals and departures list, registration cards etc)
• Answering telephone and email enquiries
• Taking Bedroom and Restaurant reservations
• Keeping public areas tidy and clean
• Dealing with general enquiries from guests
• Assisting guests with luggage
• Preparing function menus, place cards and table plans
• Preparing booking sheets

Skills

• Flexibility to adapt to changing situations and guest needs
• Accuracy in handling reservations, check-ins, and other administrative tasks
• Excel at building rapport with guests and members
• Positive attitude
• Excellent verbal and written communication skills
• Organised
• Weekend availability
• Must have own transport

The Package

• 28 days holiday per annum, including bank holidays
• Additional day off for your Birthday
• Extra holiday day awarded annually up to first 5 years
• Service charge and tips
• Meals on duty
• Free on-site parking
• 50% discount on food in the restaurants across all sites
• £50 bed & breakfast stays at the hotels in the collection
• 15% discount on Spa retail
• 20% discount on Spa treatments
• Discounted family and friend stays
• Annual appraisal
• Staff Uniform
• Staff Accommodation (subject to availability)
• Discount on other Pride of Britain hotels
• Refer a friend scheme (up to £500 bonus)
• Available 24/7 practical advice and support through employee assistance programme
• Rewards and benefits platform
• Charity Events
• Paid volunteering days
• Online fitness and wellbeing platform
• Pension Scheme
• Enhanced Maternity & Paternity pay & Adoption pay
• Cycle to work scheme

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a small, eclectic group of luxury hotels, restaurants & spas. Situated in the beautiful Cotswold’s are [Employer hidden — sign up to reveal] and [Employer hidden — sign up to reveal]. On the border of County Durham and Northumberland is [Employer hidden — sign up to reveal] in Blanchland. A strong, family feel company culture runs throughout the places, each with their own unique character.

The management team remains actively committed to reducing our carbon footprint and enhancing the sustainability of our operations. We’re proud to have joined the ‘EarthCheck’ accreditation scheme and are delighted to announce that we have now achieved our Silver EarthCheck Accreditation. This milestone reflects our ongoing dedication, and we will continue striving for even greater sustainability achievements. Our goal is to involve all our teams in this crucial and continuous effort, fostering a sense of pride in our collective accomplishments across the Collection. Let’s collaborate by sharing best practices and innovative ideas for a brighter, more sustainable future.