Customer Service Representative- CAF Bank

What you’ll do

• Act as the first point of contact for customers across multiple channels, including phone, email, and digital platforms
• Deliver a seamless, high-quality service experience, resolving queries efficiently and professionally
• Build strong, lasting relationships with customers by understanding their needs and providing tailored support
• Handle a range of enquiries, from day-to-day account queries to more complex customer requests
• Support customers with managing and maintaining their accounts accurately and securely
• Identify opportunities to promote relevant products and services in line with customer needs
• Work collaboratively with colleagues to ensure a consistent and joined-up customer experience
• Contribute to improving processes and ways of working, particularly in enhancing digital support

Who you’ll be

This role would suit someone with customer service experience in banking or a similar environment, or someone with strong transferable skills and a genuine passion for helping customers.

• Has experience in a customer-facing or customer support role
• Communicates clearly and professionally, both verbally and in writing
• Is confident working across digital and traditional service channels
• Builds positive relationships and puts the customer at the centre of everything they do
• Is organised, accurate, and able to manage multiple tasks in a fast-paced environment
• Works well both independently and as part of a team
• Stays calm under pressure and approaches challenges with a problem-solving mindset
• Has good working knowledge of MS Office and general digital systems

What’s in it for you

• Permanent hybrid ways of working where roles allow
• Six weeks holiday plus bank holidays
• A wide range of development opportunities to support personal and professional growth
• Pension scheme with better-than-market employer contribution options
• Social impact benefit schemes

For all our employer benefits and to gain an insight into our culture, please visit cafonline.org/careers.

Who we are

We are more than a bank. From the one-person causes to the large-scale organisations, we are the bank charities turn to. We believe in the power of good, and in treating the goals of charities as our own.

We are owned by [Employer hidden — sign up to reveal] (CAF). [Employer hidden — sign up to reveal] connects charities with funds, and we at [Employer hidden — sign up to reveal] help charities to manage those funds.

Our connection with such a long-established charitable organisation highlights how we believe in banking with purpose.

Diversity and inclusion

We know that the more diverse and inclusive our organisation becomes, the more creative, effective and impactful we will be. Our aim is for our workforce to represent the society we serve, and we have embarked upon an ambitious pathway to achieve this.

How to apply

The closing date for applications is 18th May. First stage telephone interviews will be held week commencing 18th May.

You must have the right to work in the UK for the duration of the contract.

Please complete the form below, attach your CV and Cover letter, then click ‘Submit Application’ if applying via our website or send your CV to [contact hidden] quoting reference number VM189