Scheduler/Planner

🔒 Confidential Employer
Posted 6 May 2026
LOCATION
Warwick
TYPE
Full-time
LEVEL
Entry-level
SALARY
£26,228 / year
CATEGORY
Administrative
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Planning and scheduling CRM/ERP systems Customer service Communication skills Problem-solving Attention to detail Team collaboration Time management

FULL DESCRIPTION

Scheduler/Planner

Looking for a role where organisation, problem-solving, and customer service come together? As a Scheduler/Planner, you’ll play a key role in keeping our operations running smoothly—helping customers when they need it most and ensuring our field teams are in the right place at the right time.

Location: Tachbrook Park, Warwick | Type: Permanent, Full-time, Hybrid | Salary: £26,228 | Company: [Employer hidden — sign up to reveal]

What you’ll be doing

  • Planning and scheduling work for engineers, ensuring appointments are arranged efficiently
  • Creating and managing work orders, including labour, materials, and purchase orders
  • Coordinating with suppliers to ensure parts and equipment are delivered on time
  • Handling customer queries via phone and email with professionalism and empathy
  • Managing cancellations and rebooking appointments quickly and effectively
  • Updating systems (CRM/ERP) with accurate, up-to-date information
  • Supporting the completion and closure of jobs
  • Working closely with internal teams, depots, engineers, and contractors
  • Ensuring compliance with safety, GDPR, and company procedures

What we’re looking for

  • Strong communication skills (written and verbal)
  • A proactive problem-solver who can use their initiative
  • Excellent organisation and attention to detail
  • A calm, confident approach in a fast-paced environment
  • A team player with a flexible and adaptable mindset
  • A passion for delivering great customer service

Qualifications and Benefits

Desirable: Experience in a customer service or call centre environment. Qualifications: GCSE (or equivalent) in English and Maths.

What you’ll get in return: 25 days annual leave + bank holidays, Private medical insurance, Company pension (up to 7.5% matched), Life assurance, Staff discount on gas, 1 day per year to volunteer for a charitable cause, Retail and shopping discounts.

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