Business Services Associate

Overview

[Employer hidden — sign up to reveal] is part of [Employer hidden — sign up to reveal] Group, Britain's leading provider of independent healthcare. We have an opportunity for a Business Services Associate to join their Credit Control department.

Duties

• Process supplier invoices, credit notes and payment requests accurately and efficiently.
• Ensure invoices are matched, coded and authorised in line with group policy and internal controls.
• Deliver accurate transactional data to produce management information reports.
• Provide a helpful and professional service to suppliers and internal stakeholders, responding to queries promptly.
• Ensure compliance with statutory obligations, financial regulations, internal audit standards and company policies.
• Support continuous improvement initiatives to streamline Accounts Payable processes and enhance efficiency.
• Perform accurate record keeping and document management in line with data protection and audit requirements.
• Handling inbound calls from patients, taking their payments and resolving their queries.
• Actioning outbound calls or emails to patients when following up on their queries.
• Investigate complex accounts, analyse common trends and identify solutions.
• Relationship building with key internal and external stakeholders, including Insurance Companies and NHS Integrated Care Boards.
• High volume query management and ability to work across various areas of the Credit Control department.

Requirements

• Strong customer service and interpersonal skills.
• Experience using financial systems and MS Excel (basic to intermediate level).
• Strong technology skills to enter, report, store and manage data accurately.
• Ability to manage workload effectively, meet deadlines and prioritise tasks.
• Good numeracy and literacy skills.
• GCSEs (or equivalent) in Maths and English at grade C/4 or above.
• Understanding of invoice processing and accounts payable principles (desirable).

Salary & Benefits

[Employer hidden — sign up to reveal] Group offers competitive starting salaries and a wide range of benefits including: 25 days holiday + bank holidays, private pension, private healthcare, friends & family discounts, family friendly policies, life insurance, staff discounts, wellbeing resources, employee recognition, and industry leading training.