IT Support Specialist

About the Role

As a Senior IT Associate, you will provide first-line support for IT-related issues and lead maintenance of our technical infrastructure. This is a full-time, onsite role at our Nuneaton warehouse (UIC).

Responsibilities

• Providing first-line support for all IT-related issues via Slack, Email, Tickets, or In-person.
• Troubleshooting and resolving complex technical issues for employees across the business, with a main focus on warehouse technologies.
• Providing training and support to end users to ensure they are confident with our internal tools.
• Managing asset tooling, ensuring our asset management platform is kept accurate and up to date.
• Maintaining the knowledge base by creating and updating articles to empower self-service support.
• Collaborating with IT staff and cross-functional engineering squads to resolve high-level technical blockers.
• Supporting printing of greeting cards and leaflets where required.
• Staying up-to-date on new technologies and industry best practices to improve our internal systems.
• Travelling every other month to another site via car.

Qualifications

• 1-2 years of experience in IT support or a similar technical role.
• Excellent communication skills and a customer-first service mindset.
• Basic Computer Understanding.
• Curious mindset and problem-solving attitude.
• Team player.

About [Employer hidden — sign up to reveal] Group

Founded in 2013, [Employer hidden — sign up to reveal] is a certified B Corp™ and the largest direct-to-consumer flower business in Europe. Our Technology team of over 60 people builds solutions that power e-commerce, production and fulfilment. We value collaboration, empathy, and growth. Perks include 25 days holiday, birthday off, equity options, ClassPass membership, and more. www.bloomandwild.com/careers

We may use artificial intelligence (AI) tools to support parts of the hiring process. For more information, contact us. Apply via this link.