Operations Excellence & Strategy Lead (12-month FTC)

About [Employer hidden — sign up to reveal] Group

Hi, we’re [Employer hidden — sign up to reveal]. We don’t just send flowers. We help our customers to care wildly. Caring wildly is celebrating the little things we all do for each other every day. Not just the big occasions. It’s being there for the highs. Stepping up for the lows. We care wildly about people and our planet. Which is why we’re so proud to be a certified B Corp™ – committed to making long-term positive change for our community, and the world around us. Founded in 2013, our mission back then was to make sending and receiving flowers the joy that it should be, by harnessing technology, brand and letterbox delivery. We announced £75 million Series D funding in 2021 and that same year acquired [Employer hidden — sign up to reveal] in The Netherlands and [Employer hidden — sign up to reveal] in France. Together, we’ve fulfilled and delivered over 20 million orders (and counting!), making us the largest direct to consumer flower business in Europe. Now home to a family of 3 beautiful brands, we’re driven by our vision to create the destination for making life a little more thoughtful and beautiful. And we won't stop at flowers and plants. Starting with the [Employer hidden — sign up to reveal] brand, we're expanding our gifting offering to other categories like cakes, candles and cocktails. This is all part of our ambition to build Europe's #1 direct to consumer gifting destination.

Operations Team @ [Employer hidden — sign up to reveal] Group

Our Operations team at [Employer hidden — sign up to reveal] and [Employer hidden — sign up to reveal] is at the heart of how we deliver for our customers every day, from sourcing, procurement and fulfilment to logistics and supply chain management. The team ensures we balance operational excellence, innovation, and customer satisfaction across seven markets and multiple fulfilment locations. Our key enablers for every element of our operations are data and technology so there is close collaboration with those teams. Even for those processes where we outsource the execution, we use data to continually feedback to our partners and optimise and innovate our processes and products. The Operations team at [Employer hidden — sign up to reveal] and [Employer hidden — sign up to reveal] is split into two sub-teams: Production and supply chain (centralized around warehouses near Amsterdam and Birmingham) and Fulfilment and Customer Operations (managing outsourced operations in the UK).

What You'll Be Doing

Reporting to the COO, as the Operations Excellence Lead, you will be the strategic engine driving efficiency and improvement across [Employer hidden — sign up to reveal]’s complex operational network. This is a high-visibility role where you will bridge the gap between data-driven strategy and hands-on execution. You will drive operations improvement projects, deliver analysis, perform cross site/supplier benchmarking, build business cases, oversee the performance of 3rd party suppliers and implement changes required from changing supply chains and the growth of ranges and product categories. Your mission is to ensure that as we scale our floral and non-floral categories, we maintain a 'best-in-class' customer experience through operational rigour and the deployment of cutting-edge technology like AI.

• 3rd Party Supplier Governance & Performance Management: Monitor performance of key 3rd party supplier, lead strategic projects, support SteerCos and Exec briefings, lead 'peak' retrospectives, lead end-to-end Mother’s Day planning.
• Continuous Improvement & Cost Transformation: Lead end-to-end projects across owned and 3rd party sites, analyze operational datasets, act as internal consultant, manage implementation of new standards.
• Non Flower Category Range Expansion: Collaborate with teams to support inventory management and fulfilment systems for non-floral gifts.
• Scaling Innovation: AI & Range Expansion: Identify and implement AI-driven opportunities to automate workflows.
• Analyst & Advisor to the COO: Conduct deep-dive analyses and prepare business cases for decisions on supply chain, production or fulfillment strategy.

You'll Love This Role If You…

• Have a consulting background (3+ years).
• Have hands-on operational experience in fast-paced e-commerce or retail.
• Are analytical and data-driven.
• Are a pragmatic strategist.
• Are an expert influencer.
• Are forward-thinking about AI.
• Can switch between big-picture strategic thinking and day-to-day execution.

Belonging & Ways of Working

We value all backgrounds and have a champions community for inclusion. Our ways of working emphasize flexibility with in-person connection as needed. Perks include flexible working, 25 days holiday + birthday, enhanced family leave, ClassPass membership, and more. For more information see [Employer hidden — sign up to reveal].

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