The Vacancy

Customer Service Assistant, [Employer hidden — sign up to reveal] Digital Resources – Part Time

[Employer hidden — sign up to reveal] is a leading independent publishing house, established in 1986, with authors who have won the Nobel, Pulitzer, and Booker Prizes, and is the originating publisher and custodian of the Harry Potter series. [Employer hidden — sign up to reveal] has offices in London, New York, New Delhi, Oxford, and Sydney. Within [Employer hidden — sign up to reveal]’s Academic division, it publishes under [Employer hidden — sign up to reveal], as well as under a number of prestigious and historic imprint names. The Customer Service Assistant serves as a vital link between customers and internal departments—including Sales, Finance, Marketing, and Editorial—to ensure a seamless and efficient customer experience. This role is responsible for optimizing communication and workflows between Customer Service and the Editorial team, helping to improve operational efficiency and maintain high service standards. The ideal candidate will be detail-oriented, proactive, and committed to delivering outstanding support that reflects positively on the [Employer hidden — sign up to reveal] brand.

The Role

• Process orders in SAMS/SalesForce.com including setting up opportunities and accounts on both systems
• Contact point for all customer queries/technical support queries and technical support contact to Account Managers
• Report access issues and work on fixes/testing if necessary
• Sales support as needed
• Send out renewal notices and raise invoices once renewed
• Set up trials for Account Managers/directly for customers in SAMS/SF
• Set up access for all products via requests from editorial/marketing for individuals (gratis/trial access)
• Answer queries received via general online product inboxes
• Deal with queries as first point of contact for “contact us” forms from the various digital platforms
• Provide administrative support as needed, including making sure information is correct and up to date on internal systems
• Send [Employer hidden — sign up to reveal] Professional web orders and telesales orders to the distributors
• Liaising with distributors, printers and other departments to resolve queries and complaints
• Processing missing pages, liaison with printer/distributor
• Processing Legal Deposit requests
• Raising invoices for Open Access products
• The involvement in various projects and migrations

Knowledge, Skills and Experience

• Previous experience in customer service, administrative support, or a related role—preferably within publishing, media, or digital content industries
• Strong communication and interpersonal skills, with the ability to collaborate effectively across departments
• Excellent organisational skills and attention to detail
• Proficiency in CRM and order management systems (e.g., Salesforce, Freshdesk)
• Ability to manage multiple priorities in a fast-paced environment
• A team-oriented mindset with a proactive approach to problem-solving and continuous improvement

Additional Information

The role is a part-time, permanent position across 5 days per week. Due to start in Mid-May 2026. Salary Pay Point: £21,600 per annum for 28 hours per week (Full-Time Equivalent £27,000 per annum). The role is based at our Oxford office, Kemp House, Chawley Park, Cumnor Hill, Oxford OX2 9PH, on a hybrid-working pattern of 2 days office based / 3 days home based (or fully office based if preferred). Allocated office days for this role are: Wednesday and Thursday. This position is eligible for [Employer hidden — sign up to reveal]’s Rental Deposit Loan Scheme. Please apply with a CV (Word or PDF format only) and answer the application questions via the ‘APPLY NOW’ button detailing how you meet the requirements outlined above for this role by 23:59 Friday 20th of March 2026. For best results, please use a desktop to apply as some mobile browsers may not fully support the application portal. [Employer hidden — sign up to reveal] reserve the right to close the role early if we exceed the required number of applications.

Bloomsbury Benefits

Hybrid working pattern of 2 days office / 3 days home. 25 days holiday plus 3.5 days Christmas company holiday. Two paid Personal Wellness Days, Flexible Fridays, Work Anywhere Fortnight, Season Ticket Loan, Learning & Development (LinkedIn Learning, etc.), Share Save Scheme, AXA Healthcare Plan, Ride to Work Scheme, Peppy Health App, In-house Doctor, Eye Care Voucher Scheme, EAP Advice and Counselling. Company culture includes Employee Voice Meetings, Staff Networks, Mental Health First Aiders, Publishing Events.

[Employer hidden — sign up to reveal] is committed to diversity and inclusion. We are willing to make reasonable adjustments. Applicants must have the legal right to work in the UK.

The Company

[Employer hidden — sign up to reveal] Plc. is a leading independent publishing house, established in 1986. Read more on Missions and Values here. Environmental policy here.

For enquiries: [Employer hidden — sign up to reveal] (CVs not accepted via this inbox).