IT Support Technician

🔒 Confidential Employer
Posted 6 May 2026
LOCATION
Carnwath
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
IT Support & Infrastructure
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Windows 10/11 Microsoft 365 Active Directory Hardware troubleshooting Networking (Wi-Fi, VPN, IP, DNS) User account management Customer service Communication

FULL DESCRIPTION

IT Support Technician at [Employer hidden — sign up to reveal] Ltd

[Employer hidden — sign up to reveal] Ltd is a family-run business with a proud heritage, having grown since 1992 into one of the UK and Ireland’s leading structural steel fabrication and construction companies. We’re looking for an experienced IT Support Technician to take ownership of day-to-day user support across the business. This is a hands-on, helpdesk role—ideal for someone confident in handling everything from password resets to trickier application issues, while knowing when to escalate.

Location: Carnwath, South Lanarkshire. Full-time office-based.

Duties of the role include:

  • Act as the first point of contact for IT support via phone, email, and in-person.
  • Log, prioritise, and resolve support tickets across hardware, software, and access-related issues.
  • Provide 1st and 2nd line support for Windows 10/11, Microsoft 365 (Outlook, Teams, SharePoint), and other business-critical apps.
  • Set up and configure desktops, laptops, mobile devices, and user accounts (Active Directory and Microsoft 365).
  • Support basic networking issues (Wi-Fi, VPN, IP, DNS) and peripheral hardware (printers, scanners).
  • Manage starters/leavers process including kit setup and account provisioning.
  • Maintain accurate ticket records, asset tracking, and user documentation.
  • Liaise with external suppliers and escalate complex issues when required.
  • Assist with minor IT tasks such as patch coordination, audits, and scheduled maintenance.

Qualifications:

  • 3+ years in a 1st and/or 2nd line IT support role.
  • Strong experience supporting Microsoft environments (Windows 10/11, Microsoft 365).
  • Confident managing user accounts and permissions in Active Directory.
  • Solid troubleshooting ability across hardware, software, and connectivity issues.
  • Excellent communication and customer service skills—able to explain solutions to non-technical users.
  • Good organisational and documentation habits.
  • Dependable, proactive, and able to work with minimal supervision.

Desirable (but not mandatory):

  • Knowledge of Virtual Machines.
  • Experience with Management Tools (e.g. ManageEngine)
  • Experience with Group Policy Management.

How to Apply

If you are looking to be part of something bigger, please apply via the enquiry form below and take the next step in your career with [Employer hidden — sign up to reveal] Ltd.

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