Customer Experience Advisor

What You’ll Be Doing

• Handle incoming telephone enquiries, providing a high standard of customer service.
• Manage shared inboxes, ensuring emails are actioned, categorised and responded to promptly.
• Process returned post, updating customer records and ensuring data accuracy.
• Log and escalate customer issues that cannot be resolved at first contact, ensuring they reach the correct team member.
• Collaborate with internal departments to support customer queries and drive resolution.

What You Need to Succeed

Essential:

• Warm, friendly, and professional communication style.
• Previous experience in a telephone-based customer service role with excellent telephone handling skills and confidence when speaking with customers. You must have a natural customer-first mindset with a desire to deliver excellent service.
• Strong multi‑tasking abilities within a fast-paced environment.
• Tech‑savvy, comfortable navigating multiple systems and digital tools.
• Exceptional organisational and administrative skills.
• Assertiveness when liaising with internal colleagues to ensure customer issues are progressed.

Desired:

• Experience within the property management or block management sector.

Why Join Us?

• Time to Recharge: 25 days’ holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
• Health & Wellbeing: Medicash, virtual GP, therapies, dental and optical support
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Life Assurance: Peace of mind for you and your loved ones with financial protection in place when it matters most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• Benefit Platform: One online platform for all benefits and recognition

At [Employer hidden — sign up to reveal], diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.

Customer Experience Advisor - Birmingham, West Midlands, United Kingdom - £23,500 to £24,500 per year - Permanent - Full-time - Posted yesterday