Business Support Services Team Leader

Job Description

[Employer hidden — sign up to reveal] is a leading commercial law firm. Alongside our recognised expertise in housing, local government, and health and social care, we are specialists in the construction, energy and resource management, higher education and financial services sectors. Supported by our valued business services professionals, our award-winning and growing legal teams provide almost 2,000 organisations with commercial, corporate, property, finance, regulatory, employment and litigation (commercial and clinical negligence) legal and advisory services. As a responsible business, we embrace four values: Relationships, Reputation, Responsible and Results. These give us a sense of purpose. They influence the decisions we make and how we work with each other. Importantly, they motivate us to deliver meaningful outcomes for our clients and the communities that we're part of. Consistently recognised as one of The Times Best Law Firms and highly ranked across the legal directories, we are proud of our hard-earned reputation. Our 2024/25 financial results confirmed both revenue and profit growth for a twelfth consecutive year, ensuring our ability to continue investing in our people. Looking to the future, we're targeting ambitious growth and success. And we're looking for the best people to be part of it. Join a team of experts and progressive thinkers We have an exciting opportunity for an experienced Team Leader to join us and make a real impact by leading and managing our Business Support Services Administration team, in our Bristol, Birmingham or Leeds office. The Business Support Services Department are the organisational hub of the firm, providing excellent administrative support to our lawyers. The role This role will involve leading a national team of Personal Assistants to the Employment, Pensions & Immigration department across our offices in Leeds, Birmingham, Bristol and London. You will also build excellent relationships with our lawyers, with the aim of delivering an outstanding administrative support service to the firm. This is a hybrid role. Our working hours are Monday to Friday, 9am to 5.15pm. Main Responsibilities

• Oversee the day to day running of the PA team that support our Employment, Pensions & Immigration lawyers
• Build relationships with our lawyers to understand the work and proactively prioritise tasks
• Encourage an excellent customer service environment, ensuring that our processes reflect this
• Coach and develop your team, including performance reviews, setting objectives and regular one to ones
• Recruit and train new and existing team members
• Work closely with the Business Support Services Manager, Operations Manager, and our HR team, to develop policies and procedures which cover operational processes, compliance, performance and attendance
• Identify opportunities for improvement, to ensure we operate efficiently and in line with best practice
• Play an active role in supporting business change taking place across the firm, and participate in relevant projects
• Ensure equipment is properly maintained
• Have a working knowledge of health and safety requirements

What we are looking for from you

• Demonstrable experience as a people manager
• Fair, inclusive and supportive management style
• Excellent communicator at all levels, both written and verbal
• Able to build strong working relationships with your team/department, stakeholders and the wider firm
• Self-motivated, with the ability to lead by example
• An organised individual with the ability to effectively prioritise business needs
• Ability to manage and support business change across the team
• Great attention to detail
• Experience working within a professional services or legal environment

Work with approachable people When we ask colleagues what makes [Employer hidden — sign up to reveal] a great place to work, the most popular thing they say is "the people". The overwhelming consensus is that we make time for each other. We welcome questions and support each other. Naturally, we look for new colleagues who align with our values. Supported to be your best Hybrid working We operate a hybrid working model based on the needs of our clients, teams and people. Our core business hours are 9am - 5:15pm Monday to Friday, but we're open to our people working more flexibly around those times and welcome a conversation with you if you have any questions about this. We try to offer you the flexibility to work your week in a way that suits you. Learning, Development & Progression We're committed to supporting your professional and personal development needs.This means that we offer a range of tailored training courses and you will have lots of opportunity to learn from those around you. We actively encourage progression and this is reflected in our annual review and promotion processes. You will be supported by your line manager to achieve your full potential. Wellbeing As a [Employer hidden — sign up to reveal] employee, you'll have access to a variety of services that support your wellbeing. We've pledged our commitment to The Mindful Business Charter and lots of our people contribute to our Wellbeing Responsible Business strand, which organises an annual calendar of wellbeing events and initiatives. Benefits

• A minimum of 25 days holiday (plus the option to buy up to an additional 5 days)
• Discretionary bonus scheme
• Generous pension scheme
• Private medical insurance through Vitality
• Biennial private health assessment through Nuffield Health
• Life assurance
• Access to Employee Assistance Programme
• Cycle to work scheme

Embracing our differences and valuing inclusion Our shared aim is that everyone is welcome and can feel comfortable being themselves at [Employer hidden — sign up to reveal]. To support this, we actively value and promote equality, diversity and inclusion in everything that we do. You'll be empowered and supported through our employee led networks, diverse colleagues, and a broad range of firmwide initiatives. Recognising the unique contributions that a diverse workforce can bring to our business, we encourage applications from people of all backgrounds. We take great pride in being a Disability Confident Employer. If you need any adjustments throughout the recruitment process or have any questions, please get in touch with our recruitment team by emailing [Employer hidden — sign up to reveal] Acting responsibly, now and for the future To us, being a responsible business is second nature; a core part of [Employer hidden — sign up to reveal]'s identity. Our colleagues are heavily involved in shaping and delivering activity across the four pillars of our Responsible Business strategy : Community Engagement; Environmental Sustainability; Equality, Diversity & Inclusion; and Wellbeing. Our people deliver pro bono legal work for charities and not-for-profit organisations. We play an active role in our local communities and donated £100,000 across our four regional office charities last year. We are also proudly carbon neutral. We've achieved the UN's Climate Neutral Now accreditation and our environmental sustainability plan focuses on achieving our net zero carbon target by 2040. Collectively, the four pillars ensure we look after our colleagues' wellbeing; offer an environment in which everyone can progress on merit, give something back to the communities in which we work; and protect the environment.