Business Support Services Team Leader

Job Description

[Employer hidden — sign up to reveal] is a leading commercial law firm. We have an exciting opportunity for an experienced Team Leader to join us and make a real impact by leading and managing our Business Support Services Administration team, in our Bristol, Birmingham or Leeds office. This role will involve leading a national team of Personal Assistants to the Employment, Pensions & Immigration department. This is a hybrid role. Our working hours are Monday to Friday, 9am to 5.15pm.

Main Responsibilities

• Oversee the day to day running of the PA team that support our Employment, Pensions & Immigration lawyers
• Build relationships with our lawyers to understand the work and proactively prioritise tasks
• Encourage an excellent customer service environment, ensuring that our processes reflect this
• Coach and develop your team, including performance reviews, setting objectives and regular one to ones
• Recruit and train new and existing team members
• Work closely with the Business Support Services Manager, Operations Manager, and our HR team, to develop policies and procedures
• Identify opportunities for improvement, to ensure we operate efficiently and in line with best practice
• Play an active role in supporting business change taking place across the firm, and participate in relevant projects
• Ensure equipment is properly maintained
• Have a working knowledge of health and safety requirements

What We Are Looking For

• Demonstrable experience as a people manager
• Fair, inclusive and supportive management style
• Excellent communicator at all levels, both written and verbal
• Able to build strong working relationships with your team/department, stakeholders and the wider firm
• Self-motivated, with the ability to lead by example
• An organised individual with the ability to effectively prioritise business needs
• Ability to manage and support business change across the team
• Great attention to detail
• Experience working within a professional services or legal environment

Benefits

• A minimum of 25 days holiday (plus the option to buy up to an additional 5 days)
• Discretionary bonus scheme
• Generous pension scheme
• Private medical insurance through Vitality
• Biennial private health assessment through Nuffield Health
• Life assurance
• Access to Employee Assistance Programme
• Cycle to work scheme

For any adjustments during recruitment, please email [contact hidden].