Business Operations Manager

🔒 Confidential Employer
Posted 6 May 2026
LOCATION
Birmingham
TYPE
Full-time
LEVEL
Mid-Senior level
CATEGORY
Management & Operations
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Operational Management Financial Management Project Management Microsoft Office Suite Communication Skills Organizational Skills Influencing Confidentiality

FULL DESCRIPTION

Business Operations Manager

[Employer hidden — sign up to reveal] is hiring a Business Operations Manager to support departmental heads. This role is based in Birmingham, Bristol or Leeds with hybrid working.

About [Employer hidden — sign up to reveal]

[Employer hidden — sign up to reveal] is a leading commercial law firm with expertise in housing, local government, health and social care, construction, energy, higher education, and financial services. We embrace four values: Relationships, Reputation, Responsible and Results.

The Role

As a Business Operations Manager, you will provide comprehensive operational management support to Department Heads, ensuring best practice throughout the annual cycle. You will act as a bridge between Department Heads and Directors, and collaborate with other BOMs for consistency.

Responsibilities

  • Management Support: Assist with departmental meetings, maintain annual tracker, project management, coordinate business plans, plan away days.
  • Financial: Central filing, budget assistance, KPI monitoring, liaison with Finance.
  • Risk & Best Practice: Support Best Practice Partner, monitor performance, liaise with Risk team.
  • Business Development: Liaise with BDM team, coordinate directory submissions, maintain CVs and profiles.
  • Knowledge Management: Schedule training, log external training requests.
  • Human Resources: Support recruitment, appraisals, promotions, holiday approval.
  • Transformation: Identify opportunities, coordinate project work, manage HighQ sites.

What We Are Looking For

  • Significant experience in a similar role or as a senior PA/management assistant
  • Excellent written and verbal communication skills
  • Experience with highly sensitive and confidential information
  • Ability to work collaboratively with other BOMs
  • Good knowledge of financial processes
  • Demonstrable influencing skills
  • Confident in challenging conversations
  • Project management experience
  • Excellent attention to detail and proactive
  • Willingness to travel to other offices occasionally
  • Advanced Microsoft Office skills (Word, Excel, PowerPoint)

Benefits & Culture

[Employer hidden — sign up to reveal] offers hybrid working, learning and development, wellbeing support, 25 days holiday (option to buy up to 5 more), discretionary bonus, pension, private medical insurance, life assurance, cycle to work scheme, and more. We are a Disability Confident Employer. For adjustments, contact [Employer hidden — sign up to reveal].

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