Operations & Service Transition Lead

About the Role

As an Operations Delivery & Service Transition Lead at JLR, your role would involve overseeing the operational integration of vehicle telematics and connected services and their seamless in life management across our global connected markets. This includes ensuring all new products and services are successfully managed from inception through to market rollout, with a strong emphasis on cross-functional collaboration, operational excellence, and service transition.

What to Expect

• Develop and Execute Service Transition Plans – craft detailed plans encompassing activities, timelines, resources and dependencies in accepting new and changes to existing services into an optimal operational support model.
• Change Management – Lead the assessment and integration of changes within the operational support model and service transition framework against technical, infrastructural and business demand ensuring service excellence.
• Stakeholder Engagement – Act as the primary liaison for future operational delivery requirements including new and existing service transitions and seamless service continuity.
• Problem Management – Leading operational activities in relation to Incident management ensuring effective and efficient resolution, prevent reassurance and quality improvements.
• Process Implementation – Implement and manage operational systems, processes and policies aligned with organizational goals.

What You’ll Need

• Service Transition Management: Expertise in planning and executing service transitions, including readiness assessments, cutover planning, and post-launch support.
• Incident & Problem Management: Strong understanding of ITIL or similar frameworks to manage incidents, perform root cause analysis, and drive continuous improvement.
• Change Management: Ability to assess, plan, and implement changes with minimal disruption to operations.
• Platform Operations: Experience managing digital platforms, including monitoring, performance tuning, and lifecycle management.
• Process Design & Optimization: Skills in designing scalable, repeatable operational processes and driving automation.

Benefits

• Discounted car purchase (open to family members, too)
• A 52 week maternity leave policy and a 4 week paternity leave policy. Other parental leave policies are available
• A competitive pension
• A JLR company performance-related bonus
• An employee learning scheme providing funding for; education, training and other activities which support the development of personal skills and promote lifelong learning
• Access to open, employee-led support and social networks
• Comprehensive Life Assurance and Income Protection policies
• Flexible working

Creating Modern Luxury requires a modern approach to work. At JLR, hybrid working is a voluntary, non-contractual arrangement providing employees more choice and flexibility around how, when and where they work. Some roles require more on-site work, but details of this can be discussed with the hiring manager during the interview stage.

We work hard to nurture a culture that is inclusive and welcoming to all. We understand candidates may require reasonable adjustments during the recruitment process. Please discuss these with your recruiter so we can accommodate your needs.

Applicants from all backgrounds are welcome. If you’re unsure that you meet the full criteria of a role – but you're interested in where it could take you – we still encourage you to apply. We believe in people's ability to grow and develop within their role – it’s what makes living the exceptional with soul possible.

JLR is committed to equal opportunity for all.