Key Responsibilities

Customer Service (Core of the Role)

• Be the first point of contact for customer enquiries, orders, and complaints via email and phone
• Manage the general inbox, ensuring all queries and orders are handled promptly and accurately
• Liaise with production and logistics teams to provide customers with accurate order updates
• Resolve customer issues efficiently and professionally, escalating when necessary

Key Account Support

• Support the Sales Director and senior team in managing a portfolio of key customer accounts
• Build understanding of customer history, preferences, and ordering patterns
• Assist with sample requests, follow-ups, and coordination of meetings
• Develop strong day-to-day relationships with key client contacts

Sales Development (Progression Element)

• Maintain accurate records in HubSpot CRM, updating all customer interactions
• Flag re-engagement opportunities and potential churn risks to the Sales Director
• Support follow-up on quotations, samples, and inbound sales enquiries
• Progress into first-contact outreach to pre-qualified prospects as experience grows

Reporting & Administration

• Assist with basic sales reporting and pipeline tracking
• Ensure CRM data is accurate, up to date, and consistently maintained
• Support general administrative tasks linked to sales and customer accounts

Requirements

• Excellent communication skills – professional, clear, and confident via email and phone
• Strong organisational skills with excellent attention to detail
• Positive, proactive attitude with a willingness to learn and develop commercially
• Comfortable working with systems and data (CRM training provided)
• Able to manage priorities and work independently as well as part of a team

Desirable

• Previous customer service or administrative experience in a B2B environment
• Exposure to CRM systems or sales support roles
• Interest in manufacturing, print, or garment decoration industries
• Full driving licence preferred

What This Role Could Become

This is a structured progression role. As you develop your understanding of customers, systems, and commercial processes, there is a clear pathway into a Sales Development Coordinator position, with increased responsibility for accounts, pipeline activity, and direct sales engagement.

Hours & Pay

• 37.5 hours per week, Monday to Friday
• From £28k to £35k per year

Job Details

• Job Type: Full Time
• Pay Rate: From £28k to £35k per year
• Shifts: Monday to Friday 9 to 5
• Contract: Permanent
• Closing Date: 30/05/26

Apply

If you are interested, please apply by submitting your CV via the form above.