Veterinary Receptionist

About The Role

At the award-winning Streatham Hill Veterinary Surgery, we are looking for a Veterinary Receptionist to join our thriving, high-end 24-hour hospital (day shifts only). This is a fantastic opportunity for someone who takes pride in delivering first-class service and thrives in a premium, client-focused environment.

You will be the face and voice of the practice — the first impression our clients receive, whether in person or over the phone. Your ability to create trust, reassurance, and connection is key.

• Delivering a five-star welcome to every client and their pet
• Managing a busy reception desk with efficiency, composure, and professionalism
• Booking and managing appointments using RX Works
• Supporting clients with queries, appointments, and medication collections
• Processing payments and finance applications with accuracy and sensitivity
• Promoting our healthcare plans with confidence and care
• Liaising closely with our Vet and Nursing teams to ensure a seamless client journey
• Managing administrative tasks including scanning records and handling correspondence

About You

You are confident, personable, and genuinely love building relationships. You understand the importance of empathy, especially when clients may be worried about their pets.

• Proven experience in a demanding customer-facing role (veterinary or hotel experience desirable)
• A natural ability to engage in conversation, putting clients instantly at ease
• An impeccable phone manner that reflects a caring, calm, and professional approach
• A “nothing is too much trouble” mindset and a passion for going above and beyond
• Excellent organisational skills and the ability to thrive in a fast-paced environment
• A genuine love of animals — you are truly pet-obsessed
• A smart, polished appearance, reflecting the standards of a private practice
• Experience with RxWorks is a strong advantage

Working Pattern: 40 hours per week, shifts between 7:30am – 8:00pm (day shifts only), 1 in 4 weekends on a rota basis, share of bank holidays. Must live within 45 minutes of Streatham Hill, SW London.

About Us

At [Employer hidden — view at passion-project.co.uk], we don’t just offer jobs—we offer careers with heart, purpose, and endless possibilities. As an independent, award-winning veterinary group, we are redefining pet care across the UK. Our ethos is simple yet powerful: Caring, Professional, Service.

Founded in 2006, our surgeries remain proudly independent, and are still led by our two founders who are experienced and passionate veterinary surgeons with years of hands-on expertise.

What We Offer

• A supportive and professional team environment
• The opportunity to work in a respected, high-quality private practice
• Clear career progression pathways
• Achievement-based milestones and rewards
• The chance to make a genuine difference to clients and their pets every single day

If you are passionate about people, pets, and delivering a first-class client experience, we would love to hear from you.