Hospital Co-Ordinator
SKILLS
FULL DESCRIPTION
Hospital Co-Ordinator at [Employer hidden — view at passion-project.co.uk]
An exciting leadership opportunity at Arthur Lodge Vets (part of [Employer hidden]) for an experienced Head RVN, Practice Manager, or Veterinary Manager to coordinate the running of a 24-hour hospital. Responsibilities include rota management, clinical meetings, complaint resolution, performance monitoring, and team delegation to ensure high standards of care.
Key Responsibilities
- Rota Management: Efficiently coordinate rotas for both day and night teams to ensure full coverage and optimal performance.
- Clinical Meetings: Organise and facilitate clinical meetings to promote continuous improvement and communication within the team.
- Complaint Resolution: Address and resolve both clinical and service-related complaints with professionalism and empathy.
- Performance Monitoring: Maintain an overview of both clinical and service areas to ensure high performance standards across the hospital.
- Team Delegation: Effectively delegate tasks and areas of accountability within the team to ensure smooth operations.
Requirements
- Proven experience in managing a large veterinary hospital or practice, or as a Head RVN in a sizeable setting.
- Strong leadership skills with the ability to motivate and inspire veterinary teams, from vets to receptionists.
- Excellent communication and problem-solving abilities, with a commitment to delivering the highest level of care.
- A passion for continuous improvement and a drive to support the development of the team and the hospital.
About [Employer hidden]
[Employer hidden] is a proudly independent group of multi award-winning surgeries, founded in 2006 by veterinary surgeons Alan van Heerden and Dane Walker. Dane and Alan have taken their years of experience working in numerous high quality practices, to provide exceptional vet care across London and Kent. Claire Baker joined Alan and Dane as a Director in 2019, originally arriving at the main London hospital in 2013 as a locum. Claire heads up the Group’s operations and vet team recruitment. [Employer hidden] has a network of excellent veterinary surgeons who have been handpicked for their clinical skills, experience and ability to provide compassionate care for your four-legged (or three-legged, finned or feathered) friend. This network of excellence is the foundation on which we have built a strong reputation for providing the very best care to pets and owners alike. Alan and Dane are dedicated to providing excellent service to clients, respectful, caring and expert care for animals and a supportive encouraging work place for their team.