About this role

We Make [Employer hidden]… From a Bradford market stall to the UK’s fourth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We’re recruiting for a high performing Night Manager to help our business to continue to grow and succeed. Our colleagues work hard through the night to make sure our stores are ready for the thousands of customers who will walk through the doors the very next day. As Night Manager, it’s your job to lead and empower our colleagues to ensure our stores are always customer ready. Reporting into the Store Manager, you will also:

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments
• Identify and develop talent within the department
• Build effective relationships with other operating departments
• Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department(s)
• Take a leadership role within the store
• Ensure resource is planned thoroughly

About you

Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you. What do we need from you?

• Experience of managing a team in a fast paced environment
• You will need to be a great communicator who can share knowledge, experience and best practices
• You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
• You must be adaptable to change, whilst being able to challenge effectively
• As a Senior Manager, you will actively listen to and respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

Reward & Benefits

We've highlighted below some of our standard Rewards & Benefits that our colleagues receive. Please note, some roles come with additional benefits such as bonus, company car allowance etc. you'll find further details where applicable in our adverts, or you can speak to someone in our resourcing team for more information.

• Rewarding success – We believe success should be rewarded.
• Pay – [Employer hidden] wouldn't be what it is without our amazing colleagues, which is why we offer competitive salaries.
• Colleague discounts – 15% discount on eligible purchases.
• Holidays – At least 28 days holiday pro rata.
• Pension – Competitive pension scheme.
• Life assurance – Death in Service benefit.
• Money off – Discounts and cashback offers.
• Flexible benefits – Holiday buy scheme, payroll giving.
• Healthcare cash plan – Tax-free cash back on health expenses.
• Wellbeing with Vita Health – Free confidential support.
• Aviva Digital GP – Free video consultations.
• Addiction treatment – Support through UK Addiction Treatment Group.
• Salary finance – Access to loans.
• Family Friendly benefits – Maternity, paternity, neonatal, and fertility leave.

About us

Shopkeepers for over 100 years, we love providing our customers with a great shopping experience. At just under 500 stores across the UK, our retail colleagues work as one team. The UK’s 4th largest supermarket, we provide great value for money. At [Employer hidden] we believe in investing in our colleagues and industry-leading training programmes. Many of our store managers started out on the shop floor.

Our Process

Our resourcing team are on hand to help with any questions about your application and you can reach them by e-mailing [contact hidden].

1. Find an opportunity that's right for you – Apply via this site.
2. Online Assessment (Customer Assistant roles) – Situational judgement test.
3. Let's find out more – Interview booking or phone call.
4. Interview – Face to face or virtual.
5. Final Stage – Second interview with task for some roles.
6. Decision – Outcome communicated.