Cafe Manager
SKILLS
FULL DESCRIPTION
Cafe Manager - Blaydon
[Employer hidden — view at passion-project.co.uk] is hiring a Cafe Manager for their Blaydon-on-Tyne store. This permanent, full-time role offers a competitive salary and benefits package.
About this role
Blaydon-on-Tyne, Retail (Stores) Team Management, Competitive salary, plus excellent benefits, 40 Hours per week, Permanent, Job reference: 153472
We Make [Employer hidden]… From a Bradford market stall to the UK’s fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities. We’re recruiting for a high performing Café Manager to help our business to continue to grow and succeed. Whether you want a delicious hearty breakfast or freshly brewed coffee and a slice of cake, our Cafes are proud to serve hundreds of people on a daily basis. Our Café Managers lead and empower colleagues to always put the customer first and deliver outstanding customer service.
Reporting into the Store Manager, you will also:
- Listen and respond to our customers feedback and react accordingly
- Ensure market leading availability across the store.
- Work with the other Managers in store to lead a supportive and performance driven department
- Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
- Deliver training to ensure team have the capability and confidence to deliver their role
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against all relevant targets across the department
- Take a leadership role within the store
- Ensure resource is planned thoroughly
About you
Whether it's previous experience working in the retail industry or you have experience in hospitality, the service industry or travel & tourism, if you have a passion for delivering exceptional customer service then we want to hear from you.
What do we need from you?
- Experience of managing a team in a fast paced environment
- You will need to be a great communicator who can share knowledge, experience and best practices
- You will need to have the ability to build and maintain relationships with key stakeholders across all areas whilst remaining flexible
- You must be adaptable to change, whilst being able to challenge effectively
- As a Manager, you will actively listen to and respond effectively to customers and colleagues
About us
Shopkeepers for over 125 years, we love providing our customers with a great shopping experience they won’t find anywhere else. At just under 500 stores across the UK, our retail colleagues work as one team to provide plenty of food essentials, a great service and a buzz people enjoy. It’s why our customers keep coming back for more. The UK’s 5th largest supermarket, we provide great value for money and good quality fresh food and groceries to over 11 million customers every week. Our focus on freshness makes us stand out as we prepare more fresh food in-store than any other supermarket. It’s challenging. It’s fast-paced. But from Market Street to checkout our friendly team loves going above and beyond to bring our customers what they want. At [Employer hidden] we believe in investing in our colleagues and industry-leading training programmes. We provide our colleagues with the opportunities they need to make it to the top. Many of our store managers started out on the shop floor. They’ve been there and done that. It’s how they know how to support our colleagues and help our customers so well.
Rewards and Benefits
As part of our total rewards package we offer: 15% uncapped [Employer hidden] discount for you (both in store and online), 10% discount for a designated friend/family member, 25 days holiday plus 8 statutory holidays pro rata, Private Aviva Healthcare plan, Annual bonus scheme, Generous company pension contributions, 4 x life assurance through our company pension scheme, Enhanced maternity, paternity and adoption schemes, Perks with over 850 retailers through our 'My Morri' discount platform offering cashback and instant vouchers.
Location
Blaydon-on-Tyne, United Kingdom, NE21 5QE
Our Process
Our resourcing team are on hand to help with any questions about your application and you can reach them by e-mailing [contact hidden].
- Find an opportunity that's right for you - Once you've found a role, apply via this site. If it's your first time we need your essential information and may ask for your CV.
- Online Assessment (Customer Assistant roles) - After application, we may send an online assessment (situation judgement test).
- Let's find out more - For some roles, if successful we may contact you for an interview slot or phone discussion.
- Interview - Typically face to face but can be virtual, including competency questions.
- Final Stage - Some roles have a second interview with a task presentation.
- Decision - We'll let you know the outcome and share offer details if successful.
Life at [Employer hidden]
We’re a Yorkshire based food manufacturer and retailer, and our story began with a simple market stall in Bradford all the way back in 1899. Today, we’re still just as committed to delivering on our promise of 'freshness from farm to fork' for every customer. It’s why we’ve grown to become one of the UK’s leading supermarkets. And, with 90,000 colleagues, nearly 500 stores, and 11 million customers every week, there are now more reasons to join us than you can imagine.
Meet the Recruiter
Joel Mellor, Resourcing Specialist - Convenience. Favourite [Employer hidden] product: The Best Fruit & Oat Cookies.