Online Team Leader

🔒 Confidential Employer

Posted 5 May 2026

LOCATION

Penrith

TYPE

Full-time

LEVEL

Mid-Senior level

SKILLS

Team Leadership Coaching Operational Knowledge Planning & Organizing Deadline Management Customer Service Data Analysis Communication

FULL DESCRIPTION

Online Team Leader at [Employer hidden — view at passion-project.co.uk]

Penrith, UK | Retail (Stores) Hourly Paid | Permanent | 36.75 hours per week

Closing date: 31 May 2026

About This Role

Are you good with people and a natural leader, or a great customer assistant looking for the next step in your career? We're looking for Team Leaders to lead our in-store Online teams and drive our performance forward for our customers.

Create a team that delivers outstanding, friendly and helpful service to all our customers
Create an engaging department environment where colleagues are trusted to place customers at the heart of everything they do and actively contribute ideas for improvement
Build a supportive and performance driven culture where achievement and contributions are recognised and rewarded
Analyse department data to identify opportunities to simplify and speed up processes and identify risks and solutions
Ensure all policies, procedures and legal obligations are followed as specified by the company
Have responsibility for ensuring all orders are picked, despatched and delivered within required time scale, with a minimal number of substitutions

About You

Ability to build and maintain effective relationships
Experience in developing and leading teams, coaching to build competence and confidence for high performance
Strong operational and technical knowledge of the Online department
Able to effectively plan, organise and manage own and direct reports workload
Able to work to strict deadlines

Rewards & Benefits

Fully flexible shift patterns
Six weeks holiday (including bank holidays)
15% discount in our supermarkets and convenience stores
Additional 10% discount card for a Friend or Family member
Career progression and development opportunities
Subsidised in store cafe or shop floor ranges
Competitive pension and life assurance
Healthcare/Well-being benefits including Aviva Digital GP
[Employer hidden] MyPerks with discounts
Optional Payroll charity donations
Family friendly policies

How to Apply

Click apply today to join our team. We'll contact you soon. Please note: We will only recruit individuals who are over the school leaver's age. For reasonable adjustments, please let us know. For questions, email [contact hidden].

At [Employer hidden], we are committed to ensuring a fair and inclusive recruitment process. Find answers on our FAQs page.