Cafe Manager
SKILLS
FULL DESCRIPTION
Cafe Manager - West Kirby
[Employer hidden — view at passion-project.co.uk] is recruiting a high performing Cafe Manager to help our business continue to grow and succeed. Reporting into the Store Manager, you will lead and empower colleagues to put the customer first and deliver outstanding customer service.
About this role
- Location: West Kirby, United Kingdom
- Team: Retail (Stores) Team Management
- Salary: Competitive, plus excellent benefits
- Hours: 40 hours per week, 5/7 varied shift pattern
- Type: Permanent
- Closing date: 29 May 2026
- Job reference: 155529
Key Responsibilities
- Listen and respond to customer feedback and react accordingly
- Ensure market leading availability across the store
- Work with other managers to lead a supportive and performance-driven department
- Efficiently manage all people routines, including scheduling, absence, performance and talent conversations
- Deliver training to ensure team capability and confidence
- Enable colleagues to work with confidence across various departments
- Identify and develop talent within the department
- Build effective relationships with other operating departments
- Lead colleagues to work with purpose, delivering outstanding performance against targets
- Take a leadership role within the store
- Ensure resource is planned thoroughly
About you
Whether previous experience in retail, hospitality, service industry, or travel & tourism, if you have a passion for exceptional customer service, we want to hear from you.
- Experience managing a team in a fast-paced environment
- Great communicator who can share knowledge and best practices
- Ability to build and maintain relationships with key stakeholders
- Adaptable to change and able to challenge effectively
- Actively listen and respond to customers and colleagues
Rewards and Benefits
- 15% uncapped [Employer hidden] discount (in store and online)
- 10% discount for a designated friend/family member
- 25 days holiday plus 8 statutory holidays pro rata
- Private Aviva Healthcare plan
- Annual bonus scheme
- Generous company pension contributions
- 4x life assurance through pension scheme
- Enhanced maternity, paternity and adoption schemes
- Perks with over 850 retailers via 'My Morri' discount platform
Our Process
Our resourcing team can be reached at [contact hidden]. Applications are submitted via the website. Typical steps: find opportunity, apply, possibly online assessment, interview, final stage (may include task), decision.
About [Employer hidden]
[Employer hidden] is the UK's 5th largest supermarket, serving over 11 million customers weekly. With nearly 500 stores and 90,000 colleagues, we provide fresh food and groceries. We invest in colleagues with industry-leading training and career progression.
Apply
Click here to apply.