Customer Assistant - Online

🔒 Confidential Employer
Posted 5 May 2026
LOCATION
Inverness
TYPE
Full-time
LEVEL
Entry-level
CATEGORY
Retail
This employer holds a UK Home Office sponsor license — sponsorship for this specific role is at the employer’s discretion

SKILLS

Customer Service Order Picking Order Packing In-store Technology Fast-Paced Environment Teamwork Attention to Detail Product Knowledge

FULL DESCRIPTION

Customer Assistant - Online

[Employer hidden — view at passion-project.co.uk] is hiring a Customer Assistant - Online in Inverness. This is a permanent, part-time role (20 hours/week) offering a competitive salary plus excellent benefits. The role involves picking and packing online orders for delivery or collection in a fast-paced store environment.

About the Role

We're looking for friendly, customer-focused people to join our Online team at [Employer hidden] in Inverness, where you'll be picking and packing customer orders ready for delivery or collection. You’ll work in a fast-paced, structured environment with clear routines and timed activities. You'll use in-store tech to accept orders, find the right products, and prepare them quickly and carefully. You may also support other parts of the store like Replenishment and Customer Service.

Key Details

  • Location: Inverness
  • Department: Retail (Stores) Hourly Paid
  • Working hours: 20 hours per week, shifts 04:00-10:00
  • Job type: Permanent
  • Salary: Competitive plus excellent benefits
  • Closing date: 31 May 2026
  • Job reference: 151116

Rewards and Benefits

  • Fully flexible shift patterns
  • Six weeks holiday (including bank holidays)
  • 15% discount in our supermarkets and convenience stores from day one
  • Additional 10% discount card for a friend or family member
  • Career progression and development opportunities
  • Subsidised in-store cafe or shop floor ranges
  • Competitive pension and life assurance
  • Healthcare/Well-being benefits including Aviva Digital GP
  • [Employer hidden] MyPerks with discounts at high street shops, cinemas, gyms
  • Optional Payroll charity donations
  • Family friendly policies including 26 weeks maternity and adoption leave, neonatal and fertility leave

Find out more about working in Retail at [Employer hidden] here.

About You

We’re looking for people who are equally passionate about putting customers first. Here are some things we look out for:

  • Helpful and friendly approach
  • Enjoys staying active and being hands-on
  • Works well in a busy, structured environment
  • Comfortable using equipment safely and following processes
  • Loves to help support our customers and resolve their queries

Please note: We will only recruit individuals over the school leaver’s age. Check the school leaving age. Some roles require you to be over 18.

What Happens Next?

Click apply to join our team – it only takes a couple of minutes. We'll be in touch soon, so keep an eye on your phone and emails. At [Employer hidden], we are committed to a fair and inclusive recruitment process. For reasonable adjustments, see our FAQs or let us know.

About [Employer hidden]

We are one of the UK’s largest supermarkets, serving over 11 million customers every week. We prepare more fresh food in-store than any other supermarket. We're Foodmakers and Shopkeepers – together, we make [Employer hidden]. Watch our story.

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