Customer Assistant - Online

About this role

We’re looking for friendly, customer-focused people to join our Online team, where you’ll be picking and packing customer orders ready for delivery or collection.

You’ll work in a fast-paced, structured environment with clear routines and timed activities that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it.

You’ll use in-store tech to accept orders, find the right products, and prepare them to go quickly and carefully. It’s fast-paced, structured work that makes a real difference to our customers.

You’ll also get the chance to support other parts of the store, including Replenishment and Customer Service, depending on what’s needed that day.

Rewards and Benefits

• Fully flexible shift patterns
• Six weeks holiday (including bank holidays)
• 15% discount in our supermarkets and convenience stores from day one
• Additional 10% discount card for a friend or family member
• Career progression and development opportunities
• Subsidised in-store café or shop floor ranges
• Competitive pension and life assurance
• Healthcare/well-being benefits including Aviva Digital GP
• [Employer hidden] MyPerks with discounts at high street shops, cinemas and gyms
• Optional Payroll charity donations
• Family friendly policies including 26 weeks maternity and adoption leave, neonatal and fertility leave

About you

• Helpful and friendly approach
• Enjoys staying active and being hands-on
• Works well in a busy, structured environment
• Comfortable using equipment safely and following processes
• Loves to help support our customers and resolve their queries

What happens next?

Click apply to join our team – it only takes a couple of minutes.

We’ll be in touch soon, so keep an eye on your phone and emails.

At [Employer hidden], we are committed to ensuring a fair and inclusive recruitment process. Should you need any reasonable adjustments, please let us know.